Absolutely first class customer support. Real people who actually answer the phone, honestly care and genuinely know what they're doing. Below Martin's Private Bank, there is no one like them. I've sh... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
We have dealt with Richer sounds before and never had any problems. We couldn’t decide what TV that suited us most and a chap from customer services helped us to decide what model suited our requireme... Mehr ansehen
Unternehmen hat geantwortet
Very prompt service and value as always from Richer Sounds. The Roksan Attessa 1g CDT and Integrated amplifier are now hooked up to my Monitor Audio Bronze 5 floorstanders - bought from Richer Sounds... Mehr ansehen
Bought lots of audio stuff from richer sounds for years so I decided to buy a satellite box from them. The manhatten sx4-r is a great bit of kit , bought to replace an arris freesat box. Difference... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Kontaktinformationen
3 - 4 Hankey Place, SE1 4BB, London, Vereinigtes Königreich
- 0333 900 0065
4,9
Hervorragend
21.171 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
competitive pricing and minimum…
competitive pricing and minimum delivery expense. Good post sales communication
14. Juli 2026
Antwort von Richer Sounds - Websales
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
A good experience
A swift service.Kept me informed throughout. Courtier service was great
23. Februar 2026
Antwort von Richer Sounds - Websales
Thanks for your kind review, we look forward to your next visit.
Antwort von Richer Sounds - Websales
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Keeps faulting when turned on
Since buying the Manhattan TiVo box I've had to reboot it at least 3 times because when turned on there is no picture but an error message.I have been contacted by Richer Sounds customer service team (Jake) who swapped the faulty item with no quibble whatsoever. It was also very quick. Excellent service
19. Mai 2026
Antwort von Richer Sounds - Websales
Thank you for your feedback, although huge apologies for the problems you've been having with the new purchase.
I will arrange for our after sales team to get in touch directly and help resolve this..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Antwort von Richer Sounds - Websales
Thanks for your 5 star review, we look forward to seeing you again next time
How to fix a problem. Part 2
A stand for a Sonos speaker wasn't drilled out properly, so didn't assemble properly. They were very good and accepted the return promptly and said a swap would be fast.
A gremlin got in the system somehow and the replacement unit was sent straight to the returns place.
It took a few more days to get the swap done for a unit that works, and I posted a surprised/ frustrated, rather than grumpy, review here; I'd never had a problem before in decades of using RS.
The above is edited from the original to reflect a very apologetic phone call from one of the managers (Paddy Hall) in Customer Services. I think we had a very good call, and all is well. As previously said, it's the first time I've had a problem, and I'll still be buying audio visual kit from them.
Thanks for your call, it was much appreciated.
5. März 2026
Antwort von Richer Sounds - Websales
Thank you for taking the time to leave a review. Whilst I'm pleased to hear this hasn't put you off after many years of shopping with us, I am genuinely sorry about the experience you had on this occasion.
Having looked into the details, I can see that this relates to an order from March this year. Whilst a replacement was arranged promptly, it was unfortunately sent to the wrong location and, by the time we had investigated what had happened and processed a further priority replacement, the whole process had taken far longer than it should have done.
Either myself or a senior team member will contact you directly to see what more we can do for you, and hopefully restore your faith in us. I'm sorry again for what happened here.
seniorcomplaintsteam@richersounds.com
Many thanks
Tom Griffiths
Head of Customer Experience
Richer Sounds
Amazing deal for the tv and sound bar
Amazing deal for the tv and sound bar. Excellent customer service & comms. I have bought from them before, and i will definately purchase more from RS in the near future.
14. Juli 2026
Antwort von Richer Sounds - Websales
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Antwort von Richer Sounds - Websales
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Best price for the product we needed.
Best price for the product we needed.
Easy online system.
Prompt delivery.
Would recommend.
10. Juli 2026
Antwort von Richer Sounds - Websales
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Great value and very fast delivery
Great value and very fast delivery. Really pleased and will use again.
14. Juli 2026
Antwort von Richer Sounds - Websales
Thanks for your kind review, we look forward to your next visit.
Great service and quick delivery would…
Great service and quick delivery would definitely use again.
14. Juli 2026
Antwort von Richer Sounds - Websales
Thanks for your 5 star review, we look forward to seeing you again next time
Antwort von Richer Sounds - Websales
Thanks for your kind review, we look forward to your next visit.
Great selection of top reviewed…
Great selection of top reviewed products. Bought what i wanted and it was delivered promptly. Great service as always.
9. Juli 2026
Antwort von Richer Sounds - Websales
Thank you for your 5 star review!
Another great purchase
Another great purchase. VFM and serious quality. Customer since time began.
14. Juli 2026
Antwort von Richer Sounds - Websales
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Fab service the norm.
Fast, efficient service at a good price. Clear website and communications from both Richer Sounds (and not too much!) and from their carrier. Extended guarantee an added bonus. Had a shocking experience from another massive retailer and have learned the lesson to stick with Richer Sounds!
13. Juli 2026
Antwort von Richer Sounds - Websales
Thanks for your great feedback and for supporting local business.
Just needed a simple DVD/Blu-ray…
Just needed a simple DVD/Blu-ray player. Richer sounds offered a competitive price. Delivery was within predicted time. Panasonic unit was simple to setup and worked straight away.
13. Juli 2026
Antwort von Richer Sounds - Websales
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Blueray player.
I purchased a blueray player it was damaged in the post , they Replaced it within 24 hours superb service and they where very helpful, I highly recommend Richer sounds and will definitely deal with them again.
14. Juli 2026
Antwort von Richer Sounds - Websales
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Extremely Satisfied.
Delivery was speedy, the product was well packed, the delivery guy was pleasant and respectful my property, and also helped locate the item due to me being unable to lift such a large item. Extremely happy with the service you provided.
14. Juli 2026
Antwort von Richer Sounds - Websales
Thanks for your great feedback and for supporting local business.
Great tv at a very reasonable price
Great tv at a very reasonable price. I've used Richer Sounds before, and trust their shopping experience as well as their back up.
Would really struggle to shop elsewhere.
13. Juli 2026
Antwort von Richer Sounds - Websales
Thanks for your 5 star review, we look forward to seeing you again next time
Good value TVs
Good value TVs. Easy to order online and to track order. 6 year guarantee on many products.
13. Juli 2026
Antwort von Richer Sounds - Websales
Thanks for your kind review, we look forward to your next visit.
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