Bought lots of audio stuff from richer sounds for years so I decided to buy a satellite box from them. The manhatten sx4-r is a great bit of kit , bought to replace an arris freesat box. Difference... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Well first of all, I thought Richer Sounds was a small shop in Newcastle upon Tyne specialising in Audio Video equipment. I realise now that it is huge. Ordering online was as simple as it gets, d... Mehr ansehen
Unternehmen hat geantwortet
Needed a new TV as our old one died after 10 years. Looked at a number of providers who lured you in with price, then snuck a £20 delivery charge on to the price. Richer Sounds gave me plenty of opt... Mehr ansehen
Unternehmen hat geantwortet
A very easy purchase with it arriving on time and well packaged It arrived with a European plug! Phoned about this and it was sorted out there and then! Which you do not get with most companies. T... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Kontaktinformationen
3 - 4 Hankey Place, SE1 4BB, London, Vereinigtes Königreich
- 0333 900 0065
4,9
Hervorragend
21.118 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Always look to Richer Sounds for my…
Always look to Richer Sounds for my audio or TV equipment & I have never yet found any better supplier, always 1st rate products, service & best price available.
15. Juli 2026
Antwort von Richer Sounds - Websales
Thank you for your 5 star review!
Great company
Great company, really honourable, good price good delivery and great communication. Would def use again
16. Juli 2026
Antwort von Richer Sounds - Websales
Thank you for your 5 star review!
Antwort von Richer Sounds - Websales
Thank you for your wonderful feedback
Easy to order
Easy to order, good price and delivered on time what more can you ask for?
15. Juli 2026
Antwort von Richer Sounds - Websales
Thank you for your 5 star review!
Great and simple purchasing process
Great and simple purchasing process. Always fantastic experiences with the RS team.
16. Juli 2026
Antwort von Richer Sounds - Websales
Thanks for your kind review, we look forward to your next visit.
Richer Sounds is the first place I look…
Richer Sounds is the first place I look for great deals. Keen prices, hassle free delivery and knowledgeable advice in store or by phone.
14. Juli 2026
Antwort von Richer Sounds - Websales
Thank you for your 5 star review, it’s lovely to read your comments.
We received our TV the next day
We received our TV the next day, exactly when promised. The price was better than we could find elsewhere and the warranty a year longer :)
16. Juli 2026
Antwort von Richer Sounds - Websales
Thanks for your kind review, we look forward to your next visit.
Antwort von Richer Sounds - Websales
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Smooth order process
Smooth order process, fast delivery by two helpful guys and the best price on the market. Very responsive customer service, great communication.
14. Juli 2026
Antwort von Richer Sounds - Websales
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Quick service
Quick service. Arrived earlier than expected. Good value, good sound. Excellent.
15. Juli 2026
Antwort von Richer Sounds - Websales
Thanks for your feedback, great to read you were happy with our service.
CD player delivered promptly
CD player delivered promptly.
Sounds great. Very happy with product and service.
12. Juli 2026
Antwort von Richer Sounds - Websales
Thanks for your kind review, we look forward to your next visit.
delivery
There was an issue with delivery and Customer Service got in touch and sorted out the problem and compensated me for the inconvenience. excelent service and the person was very polite and understanding.
15. Juli 2026
Antwort von Richer Sounds - Websales
Thank you for your wonderful feedback
Great next day delivery for UK
I was looking for particular headphones and found them on their website for a good price. I wanted them to replace my current headphones so wanted them ASAP and went for next day delivery. The headphones arrived safely next day and were exactly what I was after. Highly recommended!
15. Juli 2026
Antwort von Richer Sounds - Websales
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Solid product
Early days but it seems like a good value product perfect for our everyday needs , speedy delivery
15. Juli 2026
Antwort von Richer Sounds - Websales
Thank you for your 5 star review, it’s lovely to read your comments.
competitive pricing and minimum…
competitive pricing and minimum delivery expense. Good post sales communication
14. Juli 2026
Antwort von Richer Sounds - Websales
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
A good experience
A swift service.Kept me informed throughout. Courtier service was great
23. Februar 2026
Antwort von Richer Sounds - Websales
Thanks for your kind review, we look forward to your next visit.
Antwort von Richer Sounds - Websales
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Keeps faulting when turned on
Since buying the Manhattan TiVo box I've had to reboot it at least 3 times because when turned on there is no picture but an error message.
This is not a reflection on Richer Sounds but the product. Delivery was very prompt
19. Mai 2026
Antwort von Richer Sounds - Websales
Thank you for your feedback, although huge apologies for the problems you've been having with the new purchase.
I will arrange for our after sales team to get in touch directly and help resolve this..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Antwort von Richer Sounds - Websales
Thanks for your 5 star review, we look forward to seeing you again next time
How to fix a problem. Part 2
A stand for a Sonos speaker wasn't drilled out properly, so didn't assemble properly. They were very good and accepted the return promptly and said a swap would be fast.
A gremlin got in the system somehow and the replacement unit was sent straight to the returns place.
It took a few more days to get the swap done for a unit that works, and I posted a surprised/ frustrated, rather than grumpy, review here; I'd never had a problem before in decades of using RS.
The above is edited from the original to reflect a very apologetic phone call from one of the managers (Paddy Hall) in Customer Services. I think we had a very good call, and all is well. As previously said, it's the first time I've had a problem, and I'll still be buying audio visual kit from them.
Thanks for your call, it was much appreciated.
5. März 2026
Antwort von Richer Sounds - Websales
Thank you for taking the time to leave a review. Whilst I'm pleased to hear this hasn't put you off after many years of shopping with us, I am genuinely sorry about the experience you had on this occasion.
Having looked into the details, I can see that this relates to an order from March this year. Whilst a replacement was arranged promptly, it was unfortunately sent to the wrong location and, by the time we had investigated what had happened and processed a further priority replacement, the whole process had taken far longer than it should have done.
Either myself or a senior team member will contact you directly to see what more we can do for you, and hopefully restore your faith in us. I'm sorry again for what happened here.
seniorcomplaintsteam@richersounds.com
Many thanks
Tom Griffiths
Head of Customer Experience
Richer Sounds
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