Placed the order Sunday, received confirmation, called the store Monday as I had specific plans to collect it on Wednesday. Received confirmation that delivery was due Tuesday so I could collect... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
As a returning customer to Richer Sounds, Maidstone, I am always impressed with their advice, knowledge and level of service. From product choices to fitment, room arrangement and setup advice the who... Mehr ansehen
Unternehmen hat geantwortet
Bought this Denon soundbar to upgrade my previous one. Manager at local store price matched the soundbar I was after online. Picked up and paid for a week later with added discount. Easy to setup and... Mehr ansehen
Unternehmen hat geantwortet
The first two tvs were broke in transit, they dealt with the issues quickly and efficiently and had the third tv delivered all in a matter of three days for an issue that was out of there control. I... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Kontaktinformationen
17 Earl Street, ME14 1PL, Maidstone, Vereinigtes Königreich
- 0333 900 0062
4,9
Hervorragend
2227 Bewertungen
Bittet Kunden um Bewertungen
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Loved the individual element of the…
Loved the individual element of the service Piers took time to advice and help me make my decision however I changed my mind in some stands and changed the speakers for floor ones, however that was my choice, th exchange was made easy so overall my experience was a great one
Thankyou all
Keep up the fantastic service
11. März 2026
Antwort von Richer Sounds - Maidstone
Thank you for your 5 star review, it’s lovely to read your comments.
Once again excellent service
Once again excellent service. Price matched as promised and Sonos speaker was delivered next day.
10. März 2026
Antwort von Richer Sounds - Maidstone
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Staff were very knowledgeable and…
Staff were very knowledgeable and helpful. Prices were competitive. Phone was anwered quickly by a human. It was efficient and very helpful. Would recommend.
8. März 2026
Antwort von Richer Sounds - Maidstone
Thanks for your great feedback and for supporting local business.
Antwort von Richer Sounds - Maidstone
Thanks for your kind review, we look forward to your next visit.
Piers impartial sales advice was clear…
Piers impartial sales advice was clear and understandable.
He explained all the different models and performance of the tvs in my price range.
He also arranged delivery and installation for a convenient time
7. März 2026
Antwort von Richer Sounds - Maidstone
Thanks for taking the time to leave your review — it’s great that Piers was able to provide the right advice and help you understand the differences between the models which we appreciate can be daunting, when there is so much choice.
We’re also pleased everything was arranged smoothly with delivery and installation at a time that suited you. Our teams always aim to make the whole experience as straightforward and stress‑free as possible, so it’s reassuring to know that came across.
Of course if there’s anything further we can help with don’t hesitate to get in touch..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Great Professionals
Knowledgeable, pleasant and helpful team in Maidstone.
Very good experience and I will definitely be back.
Thank you
6. März 2026
Antwort von Richer Sounds - Maidstone
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Antwort von Richer Sounds - Maidstone
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Competitive pricing and knowledgeable…
Competitive pricing and knowledgeable staff pointed me in direction of purchase
28. Februar 2026
Antwort von Richer Sounds - Maidstone
We're really glad you found our pricing competitive and staff helpful in guiding your purchase, and appreciate the positive feedback!
The Richer Sounds team
Top Quality Service
Brilliant service and best price!
Not just sales, also after sales
The sort of service when you need it!
5. Januar 2026
Antwort von Richer Sounds - Maidstone
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
All round fantastic customer service
28. Februar 2026
Antwort von Richer Sounds - Maidstone
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Richer sounds listen to you
Richer sounds listen to you and then advise on what they think would be right for you, and not just interested in up selling like some other places.
26. Februar 2026
Antwort von Richer Sounds - Maidstone
Thank you for your wonderful feedback
Everything was totally painless.
25. Februar 2026
Antwort von Richer Sounds - Maidstone
Thanks for your kind review, we look forward to your next visit.
Antwort von Richer Sounds - Maidstone
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Great place for gear
Helpful, friendly and knowledgeable staff. Competitive prices and a great range.
24. Februar 2026
Antwort von Richer Sounds - Maidstone
Thanks for your great feedback and for supporting local business.
Professional attetion to the customer
Professional attetion to the customer
Excellent service.
As a previous owner of three hi fi shops and International Marketing Manager at KEF, I feel I have some insight of what is required. Richer Sounds is the best.
23. Februar 2026
Antwort von Richer Sounds - Maidstone
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
A really helpful and pleasant sales…
A really helpful and pleasant sales person who supported me to get the best pains price for the product I was buying. Would definitely return.
19. Februar 2026
Antwort von Richer Sounds - Maidstone
Thank you for your 5 star review, it’s lovely to read your comments.
Problem Solved
Clean welcoming shop and great staff. Responsive and very helpful. Understanding of customer problems and keen to resolve any issues. Much superior than other similar retailers in their field.
18. Februar 2026
Antwort von Richer Sounds - Maidstone
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
You can rely on Richer
The Richer Sounds six years guarantee is good. My Samsung neo tv cocked out after 36 mths. Richer attempted to get it fixed but, alas a deep seated issue. So I got credit note back towards a new tv. Great service from the Richer Team resolving the issue, especially my local Maidstone branch. You can rely on Richer !
20. Februar 2026
Antwort von Richer Sounds - Maidstone
Thanks for your kind review, we look forward to your next visit.
Easy shopping process
Easy shopping process. Good selection of televisions at competitive prices. Collected from store which was hassle free.
16. Februar 2026
Antwort von Richer Sounds - Maidstone
Thanks for your great feedback and for supporting local business.
Lovely staff member who listened
Lovely staff member who listened. He took time to show us product and made sure that it met our specific needs.
16. Februar 2026
Antwort von Richer Sounds - Maidstone
Thanks for your great feedback and for supporting local business.
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