Richer Sounds - Brighton Bewertungen 

2.509
TrustScore 5 von 5

4,9

54 London Road, BN1 4JE Bridhton, GB


Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

I’m a returning customer. For this purchase Charlie (Brighton) gave me excellent advice when steering me to what was available for my setup. DPD were first-class, fast and efficient. (Notification... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Jay made everything seem so very easy and it proved to be so. I'm hopeless when it comes to any form of technology and was dreading trying to buy a set of headphones that really work for me. Jay 'got... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

I had a faulty FiiO K13. It was a tricky intermittent fault. Nik went out of his way to verify the fault and get it replaced under warranty. He also then set up a demo so that I could compare the F... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

I rarely buy anything electronic, but when I do it's invariably from RS. I know the quality will be good (they don't sell tat), I know the price will be competitive (it always is) and I know the serv... Mehr ansehen


Unternehmensdetails

  1. Hi-Fi-Shop
  2. Elektrofachmarkt
  3. Fernsehgeschäft

Vom Unternehmen geschrieben

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Kontaktinformationen

  • 54 London Road, BN1 4JE, Bridhton, Vereinigtes Königreich

  • 0333 900 0039

4,9

Hervorragend

TrustScore 5 von 5

2509 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Bittet Kunden um Bewertungen

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4,9

Alle Bewertungen

(2.509)

24.963 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 5 von 5 Sternen

Items received quickly

Items received quickly, and easy to set up.

14. April 2026
Richer Sounds - Brighton-Logo

Antwort von Richer Sounds - Brighton

Thanks for your 5 star review, we look forward to seeing you again next time

Bewertet mit 5 von 5 Sternen

Nik was fantastic

Nik was fantastic, so helpful and conscientious. He really went above and beyond!

14. April 2026
Richer Sounds - Brighton-Logo

Antwort von Richer Sounds - Brighton

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Bewertet mit 5 von 5 Sternen

In and Out great result.

I was in a hurry andI got clear advice quickly that allowed me to buy quickly and get a turntable that far exceeded my expectations for the price. RS is my goto store so it's the service I expect. Keep up the good work.

13. April 2026
Richer Sounds - Brighton-Logo

Antwort von Richer Sounds - Brighton

Thanks for your feedback, great to read you were happy with our service.

Bewertet mit 5 von 5 Sternen

Toby was really helpful and patient…

Toby was really helpful and patient with me. First class service.👍😁

13. April 2026
Richer Sounds - Brighton-Logo

Antwort von Richer Sounds - Brighton

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Bewertet mit 5 von 5 Sternen

Great customer service

Great customer service, advice and after sales care from Richer Sounds - Brighton. Thank you so much to Charlie for all your help and support with my recent purchase, greatly appreciated. I’ll certainly be shopping with you again when it’s time for the next purchases.

8. April 2026
Richer Sounds - Brighton-Logo

Antwort von Richer Sounds - Brighton

Thanks for your 5 star review, we look forward to seeing you again next time

Bewertet mit 1 von 5 Sternen

RICHER SOUNDS BRIGHTON CANNOT BE TRUSTED

RICHER SOUNDS ISNT THE COMPANY IT WAS -THEY CANNOT BE TRUSTED.
Brighton store knowing sold me a faulty cheap television that was obviously an ex display model.
I wanted it exchanged and the rude cowboy delivery firm just dumped the box and purposely left the main front entrance to my apartment wide open for anyone to walk in.
The lying unorganised rude staff at the Brighton branch then over charged me £75 for 7 day delivery. They claim to beat other retailers but Amazon offer cheaper brand new model with free delivery. I had to pay for fitting it twice as their delivery company lied about the delivery time slot.
I’d been a loyal customer for over 30 years buying countless products from their London branches. I bought from the Brighton branch before and there wasn’t any issues. New staff attitude absolutely stinks and left a bad Tate in my mouth.
I was going to buy two 100” tv’s for my offices but after this I think I’ll stick to dealing with professional retails who respect their paying customers.

16. April 2026
Bewertung ohne vorherige Einladung
Richer Sounds - Brighton-Logo

Antwort von Richer Sounds - Brighton

Dear Mr Layton,

Thanks for taking the time to leave your review. I was genuinely concerned to read about your experience and I’m sorry for the frustration this caused.

I’m pleased however that I was able to speak with you directly since posting this and that we’ve now had the chance to fully talk everything through and resolve the situation to your satisfaction. Without going into all the finer details publicly, I do want to reassure you, and anyone else reading, that we take all customer concerns seriously. This matter will be followed up with the courier involved, and I’ll also be reviewing the events with the Brighton team to ensure they can learn from the issues you raised.

In the meantime, if there’s ever anything further you’d like to discuss, please feel free to contact me directly. While issues of this nature are thankfully rare, I’m sorry for what happened on this occasion.

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Bewertet mit 5 von 5 Sternen

I only ever use Richer Sounds for TV's

I always use Richer Sounds not only for the professional and friendly staff but for the 6 year warranty.
My wife picked up the TV and it was brought to her car.
They are also very competitive with their prices.

7. April 2026
Richer Sounds - Brighton-Logo

Antwort von Richer Sounds - Brighton

Thank you for your 5 star review, it’s lovely to read your comments.

Bewertet mit 5 von 5 Sternen

Brilliant company

Brilliant company. Based on past experience I would not go to anyone else for TV’s as the quality of service and warranty cover is unbeatable. Process spot on and staff are great to deal with.

6. April 2026
Richer Sounds - Brighton-Logo

Antwort von Richer Sounds - Brighton

Thanks for your 5 star review, we look forward to seeing you again next time

Bewertet mit 5 von 5 Sternen

Great service as usual

Great service as usual. An initial problem was solved quickly and I was kept informed at all times on the progress of my order. When I picked up my new CD player it was ready immediately and I was served by a very personable assistant. Thank you from a very satisfied customer.

4. April 2026
Richer Sounds - Brighton-Logo

Antwort von Richer Sounds - Brighton

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Bewertet mit 5 von 5 Sternen

Very polite and helpful staff

Very polite and helpful staff. Good product knowledge. Would definitely purchase from them again in the future. Great retailer gurantee.

4. April 2026
Richer Sounds - Brighton-Logo

Antwort von Richer Sounds - Brighton

Thanks for your 5 star review, we look forward to seeing you again next time

Bewertet mit 5 von 5 Sternen

The only TV shop in Brighton

Advice, knowledge and approachable, best TV Audio shop by miles

3. April 2026
Richer Sounds - Brighton-Logo

Antwort von Richer Sounds - Brighton

Thanks for your feedback, great to read you were happy with our service.

Bewertet mit 5 von 5 Sternen

I got some lovely speakers for my…

I got some lovely speakers for my wife’s turntables. The staff were really helpful, not pushy at all, and they helped us make a great decision. Very happy with speakers, amazing sound, they look awesome, and they look they have been built to last, totally worth the money!

2. April 2026
Richer Sounds - Brighton-Logo

Antwort von Richer Sounds - Brighton

Thank you for your 5 star review!

Bewertet mit 5 von 5 Sternen

Very friendly helpful staff answered my…

Very friendly helpful staff answered my telephone call, reserving my item for collection, on arrival at the store, the manager assisted me with the purchase. A top quality store and service, thank you very much.

1. April 2026
Richer Sounds - Brighton-Logo

Antwort von Richer Sounds - Brighton

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Bewertet mit 5 von 5 Sternen

Excellent service

Excellent service. Very helpful and knowledgeable staff.

23. März 2026
Richer Sounds - Brighton-Logo

Antwort von Richer Sounds - Brighton

Thank you for your 5 star review!

Bewertet mit 5 von 5 Sternen

Brilliant service by Richer Sounds as…

Brilliant service by Richer Sounds as ever - this time Rosie at Brighton. Also price matched a silly price advertised elsewhere and beat it by £10. I wouldn’t go anywhere else for AV equipment!

30. März 2026
Richer Sounds - Brighton-Logo

Antwort von Richer Sounds - Brighton

Thank you for your 5 star review, it’s lovely to read your comments.

Bewertet mit 5 von 5 Sternen

Very polite staff in your Brighton…

Very polite staff in your Brighton shop, friendly, knowledgeable, unfortunately, the delivery company weren't very good at all!

21. März 2026
Richer Sounds - Brighton-Logo

Antwort von Richer Sounds - Brighton

Thanks for your kind review, we look forward to your next visit.

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