Raymour & Flanigan Bewertungen 

grat customer service

Very pleasant and quick and professional. Very pleased with selection.

Cleaned 2 spots and both were no completely cleaned

Called in for service in May, i need an part to be ordered, till now still stuck with a broken sofa, a formal complaint was placed yesterday. Waiting to see what Raymour &flanigan will do about this situation. Extremely disappointed. Been a customer for many many years, and its highly disappointing to be treated this way.

My salesperson was WOW.. SUPER KNOWLEDGEABLE.. coupled with a professionally casual sales approach... he was "visiting" this location from another store. He had to refer to other sales staff to locate particular items in the store and each one greeted me warmly and happily assisted. Did I mention the AWESOME selection of furnishings? I will DEFINITELY be back.

Sales person Sean had the right approach, he gave me space to look around and take my time, then he checked in to see if I had questions once or twice.

Stephanie was very helpful. She listened to me and helped me pick what worked best for me.

Stephen was super helpful and attentive without being pushy.

I never received a confirmation email or information about the financing. I am pretty disappointed. I’ve had wonderful interactions in person before, but doing everything online was not good. Also, when I used the chat feature on the website to find out more information and get help, Bill, who took my chat was very short with me and did not help much other than pushing through at least a confirmation email. He just curtly said to call customer care and signed off “my plasure” misspelled.

Bob was a be great salesman who took his time to show and explain many options if leather couches and chairs. Very Honest, great selection and your people at the Wilkes-Barre store were excellent and knew their product me Thanks again Bob S. and Raymore and Flanagan.

If I could give this place zero stars I would. My in store experience was great, everyone is super attentive and happy to assist in order to get you to pay for the furniture. I ordered custom furniture, waited six weeks for it to arrive and my experience upon delivery and after has been horrific. The sofa and ottoman were delivered incomplete, one section missing, there were stickers all over the furniture which caused discoloration, the CREAM COLORED sofa was delivered dirty and the delivery men were rude and not helpful. I never accepted the furniture, and they left it in my home and told me to call the office. Since then, I have had to chase everyone from both salesmen Hamid and Juan as well as their store manager Moe (who would never call me back and has been dodging my inquiries). THEIR company made a mistake, and they expect for me to do the legwork to get this fixed and to block entire days for their service men to come out. It's an absolutely unacceptable experience and I've notified them today that I have furniture here I never accepted and am disputing this with my credit card company today. they are so happy to take 4K of your money and not even deliver a complete set. It's the absolute worst experience and I will tell everyone I know to never shop here. When you do get someone on the phone they say "they are just a salesman" and it's out of their hands. I will never again come here.

Looks great in our family room

Fast efficient and very friendly service. Even gave me bottled water on a really hot day.

The staff was extremely friendly and helpful. Answered all our questions very patiently. Went out of their way to help us.

Fast easy service

Link didn’t work. Chat didn’t help

We had a great salesperson helping us and you had a wonderful selection! We found just what we needed!

Delivery was good and efficient
But my furniture piece came with a small dent

Enjoyed the salesman and the options he gave.

I am still waiting on my replacement cusion for 4 months