Hippo Motor Group Bewertungen 

3.336
•
TrustScore 4.5 von 5

4,3

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Today I’ve picked up my used Skoda, I only found it yesterday! The car is fantastic, most of all the customer service was exceptional. Firstly I dealt with Troy, who was very knowledgeable and helpful... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 3 von 5 Sternen

Graham who delivered my vehicle was amazing and cannot fault him. However when buying a car I would have expected 2 keys. When I asked if they would reimburse me if I get a second key cut they refused... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

The entire experience from start to finish has been seamless. I part exchanged my 2 series and walked away with a newer 1 series with any faff whatsoever. Zac helped me find the car at a good price an... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Received excellent customer service from Matt and Troy at the peterborough branch. All the staff for that matter are friendly and welcoming. I was helped through every step of the way and came up with... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Autohändler
  2. auch in
  3. Fahrzeughändler
  4. Finanzmakler
  5. Gebrauchtwagenhändler
  6. Leasing-Service

Über Hippo Motor Group

Vom Unternehmen geschrieben

Welcome to Hippo Motor Group

Hippo Motor Group is one of the UK’s leading automotive specialists, helping customers find, finance, lease and drive away in the perfect vehicle.

As a family-owned business with more than 60 years of experience in the motor trade, we’ve built our reputation on delivering expert advice, great value and a hassle-free experience from start to finish.

Whether you’re looking for:

  • Personal car leasing
  • Business car leasing
  • Vehicle finance
  • New and used cars
  • Vans
  • Prestige vehicles

Our award-winning team is here to help every step of the way.

From first enquiry to vehicle handover and aftercare support, we aim to make the whole process simple, transparent and enjoyable. Every vehicle prepared by Hippo goes through rigorous quality checks at our state-of-the-art preparation centre, giving customers confidence in their next vehicle.

We’re proud to support thousands of motorists across the UK with access to a wide choice of vehicles, nationwide delivery, dedicated account managers and flexible finance solutions.

If you’ve experienced Hippo Motor Group, we’d love to hear your feedback. Your review helps us continue improving and helps future customers choose a company they can trust.

The perfect vehicle. The right deal. The Hippo experience.


Kontaktinformationen

4,3

Hervorragend

TrustScore 4.5 von 5

3336 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Bittet Kunden um Bewertungen

Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.

Hat 100 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 1 Woche

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4,3

Alle Bewertungen

(3.336)

758 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

My 3rd Car

The ease and speed of the service I received was amazing.

The communication and the fact that the person I dealt with has been the same since 2019. This makes the whole process easy and relaxed.

I was never pressured and everyone I dealt with was professional and friendly.

30. September 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Very helpful

I had an excellent service from Hippo their customers service is very accommodative no struggle or what so ever…

2. Oktober 2026
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

After having the car less than two…

After having the car less than two months it has broken down yet again and the hassle I have been getting to get the work approved under warranty is ridiculous 3 days without a car now and apparently the work has still not been approved after sales team are off no help do not return calls and have asked to speak to a manager but guess what no call I have been truly disappointed with the whole experience of buying this vehicle from you I find it beyond belief that you treat customers this way from Alex Steven 😡😡😡😡

1. Oktober 2026
Bewertung ohne vorherige Einladung
Hippo Motor Group-Logo

Antwort von Hippo Motor Group

Hi Alexander,


We’re sorry to read that you’ve been disappointed with your experience.

Our team has been in contact with you throughout, including senior members of the team, and we have continued to progress the matters raised as soon as the information needed was available to us.

We completely appreciate how frustrating it is to experience an issue with a vehicle, particularly so soon after purchase, and we’ll continue to keep you updated directly as things progress.


Thank you, 


Shannon

Bewertet mit 5 von 5 Sternen

Tristan in Peterborough was great

Tristan in Peterborough was great, good handover, professional and courteous
Kayleigh in Blackburn was also great even checking in on the sale whilst she was on holiday ! Thank you ☺️

1. Oktober 2026
Bewertung ohne vorherige Einladung
Hippo Motor Group-Logo

Antwort von Hippo Motor Group

Hi,

Thank you for your lovely feedback. We’re delighted Tristan provided a professional and courteous handover, and that Kayleigh went the extra mile to keep you updated. We’ll be sure to pass your kind words on to them both. We really appreciate your support.

Team Hippo

Bewertet mit 5 von 5 Sternen

Tristan and Sam were amazing with the…

Tristan and Sam were amazing with the customer support. They both helped me perfectly and left me happy with a new car.
Many thanks to both.

1. Oktober 2026
Bewertung ohne vorherige Einladung
Hippo Motor Group-Logo

Antwort von Hippo Motor Group

Hi,

Thank you for your lovely feedback. We’re delighted Tristan and Sam provided such great support and helped make your car-buying experience a positive one. We’ll be sure to pass your thanks on to them both. Enjoy your new car, and thank you for your support.

Team Hippo

Bewertet mit 1 von 5 Sternen

DO NOT USE THEM

My first car from them was OK, but my recent experience has been very different\.

I purchased another car from Hippo Motor Group and immediately noticed an issue with the reversing and gearbox\. I contacted the warranty company, but they claimed it was wear and tear and refused to cover the repair\.

Hippo Motor Group have also refused to repair the vehicle, leaving me with no option but to take the matter to the Motor Ombudsman\.

Based on my experience, I would strongly recommend staying away from Hippo Motor Group and thinking very carefully before purchasing a car from them\.

21. März 2026
Bewertung ohne vorherige Einladung
Hippo Motor Group-Logo

Antwort von Hippo Motor Group

Hi Harvey,

We’re sorry to hear that your recent experience has left you disappointed.

We have reviewed the concerns you raised and provided our position based on the information and evidence available to us. We appreciate that you remain dissatisfied with the outcome, and we respect your decision to refer the matter to The Motor Ombudsman.

We will of course cooperate fully with any independent review.

Thanks,
Chris – Customer Experience Manager

Bewertet mit 5 von 5 Sternen

Matt at Peterborough hippo motor group…

Matt at Peterborough hippo motor group was amazing dealing with the process of my new vehicle a d very professional at his job.
And James in Blackburn who firstly called myself was also amazing very quick at his job also making sure that I got the right car for myself and that I had all I needed to know thankyou to Blackburn and Peterborough Matt & James

30. September 2026
Bewertung ohne vorherige Einladung
Hippo Motor Group-Logo

Antwort von Hippo Motor Group

Hi Peter,

Thank you for your fantastic feedback. We’re delighted to hear Matt in Peterborough and James in Blackburn provided such professional and helpful service, and made sure you found the right car and had everything you needed throughout the process. We’ll be sure to pass your kind words on to them both.

Team Hippo

Bewertet mit 5 von 5 Sternen

Received excellent customer service…

Received excellent customer service from Matt and Troy at the peterborough branch. All the staff for that matter are friendly and welcoming. I was helped through every step of the way and came up with the perfect plan for me. Highly recommend Hippo Motor Group.

30. September 2026
Bewertung ohne vorherige Einladung
Hippo Motor Group-Logo

Antwort von Hippo Motor Group

Hi Benji,

Thank you for your fantastic feedback. We’re delighted to hear Matt and Troy provided excellent customer service and that the whole team made you feel welcome and supported throughout. It’s great to know they helped find the right plan for you. We really appreciate your recommendation and support.

Team Hippo

Bewertet mit 5 von 5 Sternen

Really easy and straightforward experience

The entire experience from start to finish has been seamless. I part exchanged my 2 series and walked away with a newer 1 series with any faff whatsoever. Zac helped me find the car at a good price and Matt organised everything on the day of collection. Highly recommend them.

30. September 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Bernardo @ Hippo Motor Group

Bernardo from Hippo Leasing provided exceptional service, guiding me through the entire process and offering expert advice to ensure I selected the perfect vehicle for my needs. His customer service was exemplary, he was kind, respectful, and patient, which made me feel entirely comfortable throughout the experience. I truly cannot overstate the level of care I received. Bernardo’s professional attitude and approach have left such a positive impression of the company that I have already recommended Hippo Leasing to my friends and family. It is clear that his high ethical standards serve as a model for the rest of the company. The car is beautiful, the trim level he recommended is ideal, and the delivery driver was also very pleasant. I did not encounter a single issue that caused me to hesitate or feel disappointed. Their deals are highly competitive, and I would wholeheartedly recommend them to anyone. Thank you so much, Bernardo and Hippo Leasing, for everything; my family and friends are very impressed with the vehicle. For those hesitant about leasing rather than buying, it is worth considering that a new vehicle is a depreciating asset that often results in a financial loss upon sale. Leasing allows me to pay a fraction of that depreciation without the associated concerns. I encourage others to consider whether their capital might be better utilized elsewhere rather than tied up in a car purchase. Whether choosing PCP or HP, depreciation is unavoidable, and purchasing a second hand vehicle often carries the risk of unforeseen repair costs. Having a warranty and the peace of mind that comes with being the first driver of a factory fresh car is invaluable. A sincere thank you to the entire team, and especially to Bernardo, for making this possible.

28. August 2026
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Avoid this company!

Avoid this company!! I’ve bought many cars over the years from many different Finace and lease company’s these have proven to be the worst. I recently bought a new car and like the other bad reviews on here yes the sales service wasn’t terrible. The day of arrival for my car the nightmare started. Covered in scratches and damage, I’ve had to pay to have these buffed out and put right. To my cost of £1800 I told hippo the situation and I was asked to provide pictures and an invoice from the garage and now I’ve had an extremely rude agent on the phone saying it’s second hand what do you expect???
This was from Claire in customer experience!!! Well Claire my experience is you need to learn some manners.
I’ve been offered £250 which is an absolute joke!! I even suggested meeting me half way to resolve the matter and then I was spoken to rudely again.

Go to another company! I wish I did

Hippo won’t last long treating people this way. If I could leave a minus star I would.

Hope enough people read this before giving these cowboys your time and money.

4. September 2026
Bewertung ohne vorherige Einladung
Hippo Motor Group-Logo

Antwort von Hippo Motor Group

Hi Matthew,


We have reviewed the circumstances of your complaint carefully, including the telephone call referenced in your review.


Having listened to that call, we do not agree with your description of how our colleague conducted herself. The call does not support the suggestion that she was rude or dismissive, and she remained professional while explaining the outcome of our review.


We appreciate that you are unhappy with that outcome, but dissatisfaction with a decision does not mean that our colleague acted improperly.


We will not discuss the details of an individual complaint publicly, but we are satisfied that the matter was reviewed appropriately and that our colleague handled the conversation professionally.


Thank you, 


Team Hippo

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