Dreams Bewertungen 

Our order was delayed by 2 weeks on day of delivery, which we only found out by reaching out. We were promised 20% goodwill offer, but this was not paid to us in full (I assume intentionally), and then the order was delayed again the day before the revised date, when they told us there was nothing they could do, and only offered to pay the remainder of the 20%

There is clearly something very wrong happening at Dreams right now, I'm furious and appalled with my experience so far.

I ordered a mattress at the start of July with a delivery date of 3 August. I was told they had a new system and the order took forever to process in the store, and we had to repeat everything twice. I was told I'd get a confirmation email, but didn't get one so they had to email me a photo of a printed receipt. We should have walked away when they were having issues with the system.

I didn't get any text the day before so I called and they said I'd get it on the morning of delivery. We have already got our old mattress downstairs and wrapped it up in their bag as instructed. No word by 11am so I tried to contact, and realised I was 185 in the live chat queue and the phone waiting time is over 90 minutes!!!

I had to call the salesperson at our local store who has managed to get hold of someone and found our delivery has been put back to 21 August, but no-one told us. This is absolutely unacceptable. Clearly, their system has broken and they're fobbing customers off with "delayed deliveries". I will not accept a tiny discount of £60, which is the extra recycling cost I paid - I expect much bigger compensation for this serious error, when I can eventually get through to their customer services. The website talks of an online form but there is none to be found. I hope to be contacted shortly to resolve this or get a refund.

Jason was very helpful and made me, my husband and children feel very relaxed, no pressure was put on us to buy anything. Brilliant experience

Carole was amazing lovely friendly service went above and beyond to support my clients to finiding her son and new mattress and bedframe.
100% recommend

Sandy was really nice at finding me a mattress that was good for my body and sleep and showed great costumer service

I ordered a small double bed including matress with Jonthan at the Altrincham branch for my 81 year old Dad. Ash and the delivery team set it up in his home today and he is absolutely delighted!!! Ash rang me to confirm exactly when the delivery would be today, which was so helpful. I would definitely use Dreams again in future.

From the customer service in the store to the delivery men , the service was excellent. Found me the right mattress and were so helpful. 5 stars !

Yet another nightmare “no-show” from Dreams !!! Delivery was confirmed in three separate emails for Friday (31/7) on my disabled son’s bed for his new flat.( Order no.888J595714). He was given a 2 hour time slot the evening before for 9:45am to 11:45am. We waited there with him all day but nothing arrived and now it’s Monday (3/8) and still no bed nor apology / explanation from the delivery hub.

As others have already stated, trying to get through to the Dreams Customer Service centre is a waste of time. There are ridiculous wait times on both phone and chat lines. Do they have just 1 person working from home there ?!

Unless this is resolved very soon we will be issuing a chargeback on our £700 order and going to some-one more reliable.

**Update ** after 3+ hours wait, eventually got through to the Chat line and cancelled the order as our helpful store manager was getting no sensible replies from the Dreams delivery hub.

Very disappointed with the service, and very surprised as we had used them previously and were delighted. Unfortunately this experience with them has been a disaster.

We ordered a bed for my son on July 2nd and were told it would arrive in 7 days. We didn't hear anything from them in that time and then finally received an email that it would be delivered on 30th July - not great, but not terrible. However, on the day before delivery we received a text in the evening to say there was an update to our delivery and we would receive an email. No email came and customer service was closed. The next morning we could not get in touch either online or by phone (as obviously everyone in the country who has used Dreams are having the same issues!)

I finally called the branch and was told our delivery had been put back until August 21st!!! My son has been sleeping on the sofa for all this time so I couldn't put him through another three weeks of that so I asked for a refund as I spent over £1,400. I've received nothing (my order number is 888J595599). Can someone please tell me what is going on and where is my refund? I would very much appreciate it, as I cannot buy another bed until I have the money back.

Great customer service.
Carole was extremely helpful and very knowledgeable. Would deffo recommend a visit

We were promptly helped with friendly and professional service. We found what we were looking for without hassle. The purchase went very smoothly and we received excellent information to make a good choice of mattress.

I have been trying to contact Dreams for the past two weeks, but it has been impossible to get through. Every time I call, I’m either cut off or asked to join a queue for a callback that never comes.

We’ve also contacted the store on three separate occasions, only to be told they can’t help and that we need to call the same customer service number that we can’t get through to.

The level of customer service has been extremely disappointing. It’s frustrating that Dreams had no trouble contacting us when it came to taking our money, yet now that we need assistance, we’re being left without any support. This experience has been an absolute joke

Recently purchased at Bradford store the whole experience was lovely Becky and Zen were so friendly. I will definitely recommend Dreams. My mattress has now been delivered and I'm so impressed with the home service. The two lads were friendly and polite and really helpful. I love my mattress. Thank you Dreams

Thank you so much for helping out choosing the bed, Raghuraj was very helpful.

Ordered a king size mattress from the Bromley store. All very efficient and good. All the correct 'expect prepare for delivery emails' etc.

On the morning of the delivery we received a call from the driver at 7:24am explaining that he only had a double mattress on board “as the store didn’t have any King mattresses in stock so the manager (note this was a local store not Bromley) loaded a double mattress”. Apparently, the idea was that they would deliver a double and have us sign for it and then they would replace it when a king mattress was in stock. Do they think we were born yesterday?

We explained that we had ordered a king, expected a king and would refuse to accept delivery of a double if they turned up. They decided to cancel the delivery and told us that Dreams customer support would be in touch with us that day to re-arrange delivery.

We emailed customer support. Got automated acknowledgement and automated follow-up a few days later saying we are working on it. Nothing more.

Chargeback on CC has now been accepted and we have to wait 45 days to see whether they challenge this.

Summary: Sales very professional and efficient
Delivery: complete fiasco
Customer service: what service?

Store was clean and airy, the store assistant (Simon) was very pleasant to deal with and knew his subject.
We would reccomend Dreams if you are looking for a new bed/mattress.
The lead time for our new mattress was a lot shorter than we expected.

Today I went to the Dreams Guildford store to find a bed for my son. I was given valuable advice and received excellent customer service.
Highly recommended.

Excellent value for money.