Met an amazing sales assistant who knew all we needed to know about buying a single bed mattress for elderly parent about to go into residential care. The need to buy a firm edge mattress for single... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Excellent service from entering Dreams store to leaving. Very friendly staff who greeted me on arrival, even providing a coffee. ☕️🙂 Sleepmatch machine was used and suitable mattresses, in different... Mehr ansehen
We visited the Hull store, to browse King size mattresses. We were greeted by Dave, who made us feel at ease. As pensioners we were hesitant about the sleep match experience, but Dave explained the s... Mehr ansehen
Isaf listened to our needs and showed us several suitable mattreses. He did not push us to any particular mattress but gave an honest view of eacn one. His knowldge and experience was very good and e... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Vom Unternehmen geschrieben
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Kontaktinformationen
Vereinigtes Königreich
- www.dreams.co.uk/help
- www.dreams.co.uk
4,7
Hervorragend
115.033 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Very helpful
26. August 2026
The store manager was fantastic from…
The store manager was fantastic from start to finish and the girl who did the order was very good too. Well Happy
26. August 2026
I have bought from Dreams twice and on…
I have bought from Dreams twice and on each occasion the staff were wonderful offering coffee and expert advise
4. Januar 2026
Very pleasant and helpful service
26. August 2026
My experience in the Finchley store was…
My experience in the Finchley store was great as I was helped with no rush.
My delivery date was tomorrow, but on Tuesday evening I received an email saying that now my new delivery date is 17th of September. I have tried calling but that’s mission impossible! I have spent over £2,800 on a mattress that I need because of back problems and I don’t think is acceptable that my order is being postponed without a legit reason! I am very disappointed about this and now I wish I never ordered from Dreams.
13. August 2026
Bewertung ohne vorherige Einladung
Dreams, Westwood Cross , the best
I bought beds from the Westwood Cross , Thanet branch some years ago and the staff were amazing . I went back a few days ago wondering if things would be the same . New staff , but just as amazing ! I had pleasure of being helped by Kian . I am the most indecisive decisive person and Kian was fabulous . Patient , friendly , helpful and knowledgeable, helped me narrow down exactly what I wanted . I did go to surrounding local competitors who ranged from rude to useless so don't waste your time . The mattress assessing machine is great , and a mention should also go to Linda who was able to answer some queries on the phone . I've booked the assembly service as this is what I had last time which I highly recommend.
24. August 2026
Bewertung ohne vorherige Einladung
The lady that help was very helpful and…
The lady that help was very helpful and she was really nice and took her time and explained everything about the beds mattress
26. August 2026
Salesmanship
It is a very long time since we have purchased a mattress and did not know what to do, The salesman explained everything to us but did not push us or hurry us to make a decision. He then told us all the things like delivery and removal of our old mattress
26. August 2026
Purchase 25/08/26
Very helpful staff, not pushy at all. Explained everythng clearly to us and allowed us to take our time at ease and hopefilly we've made the correct purchase.
Would come here again when the time comes.
25. August 2026
New what I Wanted but was told did not…
New what I Wanted but was told did not do this mattress but evenly looked on your web site and found what I was telling them was I had picked before going to the store need to be up to date with what yousell
26. August 2026
Delivery time very poor .shaun was…
Delivery time very poor .shaun was amazing,good product knowlegde and very honest.
26. August 2026
Toby helped us get to the best choice…
Toby helped us get to the best choice to suit our needs and our budget
26. August 2026
New bed /mattress
Good staff knew there products very helpful in choosing the right products for ourselves at a competitive price well done
26. August 2026
Helpful staff
Helpful staff, took their time to listen and help make the right choices. Been back to this store every time and the service is always good.
26. August 2026
Don’t trust them
Our mattress was nearly £3000. Huge commitment for us. I am disabled and needed a mattress to support me. Arranged for it to be delivered on Friday 28
August. Today, two days before arranged delivery, got a message to say mattress would now be delivered 29th September. Cannot express how upset this has made me feel. Disgusted with Dreams and whoever this mattress is coming from. Dreams not up front about any of this. Appalling treatment of customers. My husband went up to the store to complain. Nothing they can do about it. Need to contact supplier’s customer services. Dreams are actually a nightmare.
26. August 2026
Good customer service
Isaf listened to our needs and showed us several suitable mattreses. He did not push us to any particular mattress but gave an honest view of eacn one. His knowldge and experience was very good and enabled us to chose a suitable product. His customer care was excellent and it was a pleasure being served by him. Thanks Isaf
26. August 2026
I was cared about
I was greated on entry and my needs were discussed. I was then led to relevant bed frames. After choosing a bed frame I was led to the mattress assessing machine and laid on it for a perfect support mattress to be found. After reading his results I looked at relevant non sprung memory foam mattresses and chose one . I was very happy with the attitude of your staff. And I am going back tomorrow to purchase some bedside tables that I saw.
26. August 2026
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.