Blacks - Brighton Bewertungen 959

TrustScore 5 von 5

5,0

8-9 North Street, BN1 1EB Brighton, GB


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Das sagen Bewerter

Bewertet mit 4 von 5 Sternen

Very helpful with sizing walking boots for my daughter doing DofE. Let her try with socks before purchasing and told her we have 28 days to return if she wishes to try them around the house to get a p... Mehr ansehen

Bewertet mit 5 von 5 Sternen

5 star service from Jude, who knows his product range, inside and out. I arrived 5 mins before store closing and he still gave me his time, positive energy and enthusiasm which was really app... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Very helpful and knowledgeable advice from Jude, during my two visits for hiking shoes. Much better than trying to buy online.

Unternehmen hat geantwortet

Bewertet mit 4 von 5 Sternen

We went to blacks for some DofE walking boots, and soraya was so useful! She told us what boots would suit me best, and was incredibly knowledgeable on boots and what would be the best for me! Thank y... Mehr ansehen


Unternehmensdetails

  1. Geschäft für Outdoor-Kleidung und ‑Ausrüstung
  2. Aktivbekleidungsgeschäft
  3. Taschen- und Gepäckfachgeschäft
  4. Campingausrüster
  5. Laufsportgeschäft
  6. Schuhgeschäft

Über Blacks - Brighton

Vom Unternehmen geschrieben

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.

Contact us via Customer Care

Kontaktinformationen

  • 8-9 North Street, BN1 1EB, Brighton, Vereinigtes Königreich

  • 01273 964920

5,0

Hervorragend

TrustScore 5 von 5

959 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

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Bewertet mit 5 von 5 Sternen

Very helpful and knowledgeable advice…

Very helpful and knowledgeable advice from Jude, during my two visits for hiking shoes. Much better than trying to buy online.

5. Mai 2026
Bewertung ohne vorherige Einladung
Blacks - Brighton-Logo

Antwort von Blacks - Brighton

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Bewertet mit 5 von 5 Sternen

5 star service from Jude

5 star service from Jude, who knows his product range, inside and out.

I arrived 5 mins before store closing and he still gave me his time, positive energy and enthusiasm which was really appreciated.

I returned the following day where we had more time. I learnt a lot from his deep understanding.

One in a million positive attitude for life and everything he touches..

Remarkable!

8. Mai 2026
Bewertung ohne vorherige Einladung
Blacks - Brighton-Logo

Antwort von Blacks - Brighton

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Blacks Customer Care Team

Bewertet mit 5 von 5 Sternen

Extremely friendly

Extremely friendly, knowledgeable and helpful staff. Jude was a legend.

6. Mai 2026
Bewertung ohne vorherige Einladung
Blacks - Brighton-Logo

Antwort von Blacks - Brighton

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Bewertet mit 5 von 5 Sternen

Jude was very helpful today

Jude was very helpful today

2. Mai 2026
Bewertung ohne vorherige Einladung
Blacks - Brighton-Logo

Antwort von Blacks - Brighton

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Blacks Customer Care Team

Bewertet mit 5 von 5 Sternen

Micheal was brilliant

Micheal was brilliant, went in with limited knowledge and he was very helpful at explaining and giving advice at what to bring and what not to bother with on my trips.
Will definitely be going again for any future Camping,Backpacking needs.

24. April 2026
Bewertung ohne vorherige Einladung
Blacks - Brighton-Logo

Antwort von Blacks - Brighton

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Blacks Customer Care Team

Bewertet mit 5 von 5 Sternen

Great customer service and advice about…

Great customer service and advice about camping & hiking from Michael

24. April 2026
Bewertung ohne vorherige Einladung
Blacks - Brighton-Logo

Antwort von Blacks - Brighton

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Bewertet mit 5 von 5 Sternen

Blacks is a wonderful place to shop

Blacks is a wonderful place to shop. For outdoor clothing in one place it's ideal .
I'm going to Spain for the Camino Pilgrimage walk in April and have got much of what I need from Blacks.

18. Februar 2026
Blacks - Brighton-Logo

Antwort von Blacks - Brighton

Hi,

Thanks for taking the time to leave us a 5 star review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Blacks Customer Care Team

Bewertet mit 5 von 5 Sternen

Expert help when buying a waterproof jacket

When I bought my waterproof jacket, there was simply too much choice and I have had bad experiences with spending a lot of money on jackets that do not live up to their claims! Jude was a fantastic member of staff who was knowledgeable and helpful. I’d highly recommend Blacks Brighton.

13. Januar 2026
Bewertung ohne vorherige Einladung
Blacks - Brighton-Logo

Antwort von Blacks - Brighton

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Blacks Customer Care Team

Bewertet mit 5 von 5 Sternen

Formal Recognition of Exceptional Staff Performance at Blacks Brighton Store

I am writing to formally recognize and commend the outstanding performance of staff member Jude at the Blacks store in Brighton.

During my visit, I sought assistance regarding the Berghaus Men’s Stormcloud Waterproof Jacket. Jude provided a high standard of professional support, demonstrating extensive and accurate product knowledge, clear and effective communication, and a genuine commitment to ensuring my requirements were fully understood and met.

The level of service delivered by Jude is exemplary and aligns with the core values and reputation for quality that Blacks Outdoor Retail Limited maintains. Such dedication contributes significantly to positive customer experiences and strengthens the relationship between the brand and its patrons.

It is important to acknowledge excellence within retail teams, as individuals like Jude are instrumental in upholding the standards that define successful businesses. Blacks should be proud to have such a capable and committed member of staff representing the company.

9. Januar 2026
Bewertung ohne vorherige Einladung
Blacks - Brighton-Logo

Antwort von Blacks - Brighton

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Blacks Customer Care Team

Bewertet mit 5 von 5 Sternen

Bought a rucksack

Bought a rucksack. Tony was very helpful and knowledgeable.

1. Januar 2026
Bewertung ohne vorherige Einladung
Blacks - Brighton-Logo

Antwort von Blacks - Brighton

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Bewertet mit 5 von 5 Sternen

Great service

Great service - buying walking boots. Jude was knowledgeable and really helpful. I felt listened to and not pressured to buy a more expensive pair. Happy with the advice and with my choice in the end! Thanks Jude

28. November 2025
Bewertung ohne vorherige Einladung
Blacks - Brighton-Logo

Antwort von Blacks - Brighton

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Blacks Customer Care Team

Bewertet mit 5 von 5 Sternen

Professional advice on a pair of good…

Professional advice on a pair of good walking shoes, not just some bored teenager repeating from a script.

19. November 2025
Bewertung ohne vorherige Einladung
Blacks - Brighton-Logo

Antwort von Blacks - Brighton

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Blacks Customer Care Team

Bewertet mit 5 von 5 Sternen

I bought some walking shoes online but…

I bought some walking shoes online but they didn’t fit very well so I took them into the Brighton store for an exchange.
Must say that all the staff were friendly and helpful.
Compared to jd sports up the road where the staff couldn’t care less this is the place to go.
Well done

15. November 2025
Bewertung ohne vorherige Einladung
Blacks - Brighton-Logo

Antwort von Blacks - Brighton

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Blacks Customer Care Team

Bewertet mit 5 von 5 Sternen

Excellent service from Jude

Excellent service from Jude, who helped with great advice.

11. November 2025
Bewertung ohne vorherige Einladung
Blacks - Brighton-Logo

Antwort von Blacks - Brighton

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Bewertet mit 5 von 5 Sternen

New walking boots

Was looking for some new walking boots. The gents name fails me sorry.

He listened to the needs of what I required of walking boots and he explained the different brands that I chose. His advise and help definately help in the choice I made. Thank you 😊

7. November 2025
Bewertung ohne vorherige Einladung
Blacks - Brighton-Logo

Antwort von Blacks - Brighton

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Blacks Customer Care Team

Bewertet mit 5 von 5 Sternen

Tony at the Brighton branch was helpful…

Tony at the Brighton branch was helpful and informative assisting me to buy some walking boots and trousers

I always buy my outdoor gear from Blacks and would recommend them highly

30. Oktober 2025
Bewertung ohne vorherige Einladung
Blacks - Brighton-Logo

Antwort von Blacks - Brighton

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Blacks Customer Care Team

Bewertet mit 5 von 5 Sternen

Thank you James

James was very helpful with our purchase of a Berghaus jacket. He went the extra mile for us and we were very impressed with his customer service. We are returning customers as we recently bought walking boots from the store and remembered his help from the first visit.

19. Oktober 2025
Bewertung ohne vorherige Einladung
Blacks - Brighton-Logo

Antwort von Blacks - Brighton

Hi,

Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.

Best Wishes
Blacks Customer Care Team

Bewertet mit 5 von 5 Sternen

Great support and service

Purchased walking boots guided by Henry. Could not have been more patient, helpful and informed. First hand experience and knowledge counts for a lot. Will definately make Black's in Btighton my first stop for any related equipment

13. Oktober 2025
Bewertung ohne vorherige Einladung
Blacks - Brighton-Logo

Antwort von Blacks - Brighton

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Blacks Customer Care Team

Bewertet mit 5 von 5 Sternen

Superb Customer Service

Tony was extremely helpful and patient whilst I made my choice and offered plenty of helpful advice

23. September 2025
Bewertung ohne vorherige Einladung
Blacks - Brighton-Logo

Antwort von Blacks - Brighton

Thanks for giving us a 5 star review.

It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.

Kind Regards
Blacks Customer Care Team

Bewertet mit 5 von 5 Sternen

Thanks to Brighton Blacks

Thanks to Brighton Blacks and especially Henry for the excellent and honest help which guided me to the right purchase. Very nice to have real human professional advice rather than just online reviews to go by!

25. August 2025
Bewertung ohne vorherige Einladung
Blacks - Brighton-Logo

Antwort von Blacks - Brighton

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Blacks Customer Care Team

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