Taxfix UK (formerly TaxScouts) Bewertungen 

7.320
TrustScore 5 von 5

4,8

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

have been using this company for years to do my tax return. Its easy to fill out all the sections. Their support team is amazing and always there to help. I can contact the accountant and he always re... Mehr ansehen

Bewertet mit 5 von 5 Sternen

I have used Taxscouts for numerous years who are now Taxfix. This year like previous the service has been excellent. Website is easy to navigate, the person who is assigned to you is always at hand t... Mehr ansehen

Bewertet mit 5 von 5 Sternen

This was my first time doing my self assessment - and I have a few revenue streams so it wasn't an easy one. It had been causing me a lot of anxiety and I honestly couldn't have wished for a better ex... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Excellent and prompt service. My accountant was approachable and answered all of my queries in depth. I was very happy with the outcome and will definitely be using them again. I felt they were fairly... Mehr ansehen

Unternehmensdetails

Vom Unternehmen geschrieben

Taxfix (formerly TaxScouts) is the UK’s leading financial platform for digital tax solutions. We are transforming one of life’s most complex and stressful tasks – filing taxes – into a simple, secure, and personalised experience by combining AI technology with access to qualified accountants.


Kontaktinformationen

4,8

Hervorragend

TrustScore 5 von 5

7320 Bewertungen

5 Sterne
4 Sterne
3 Sterne
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1 Stern

Bittet Kunden um Bewertungen

Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.

Hat 100 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 48 Std.

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4,8

Alle Bewertungen

(7.320)

1.032 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

Excellent

Excellent and prompt service. My accountant was approachable and answered all of my queries in depth. I was very happy with the outcome and will definitely be using them again. I felt they were fairly priced and saved me a lot of headache.

2. Juli 2026
Bewertet mit 1 von 5 Sternen

Missed Appointment, Poor Customer Service, and Ongoing Booking Failures

I am extremely disappointed with my experience with Taxfix's tax consultation service.

I paid £135 for a tax consultation, only for the accountant to fail to attend the appointment without any prior notice or communication. Since then, I have spent several days trying to rearrange the consultation, but have repeatedly run into issues with Taxfix's booking system.

What makes this particularly frustrating is that I have already agreed a suitable time directly with the accountant, and we are both available for the appointment. Despite this, Taxfix has been unable to manually book the consultation due to ongoing technical issues with their system.

The customer service has also been poor. Responses have been slow, there has been a lack of clear communication, and I have repeatedly had to chase for updates rather than receiving proactive support.

6. Juli 2026
Bewertung ohne vorherige Einladung
Taxfix UK (formerly TaxScouts)-Logo

Antwort von Taxfix UK (formerly TaxScouts)

Hi Luke,

Thank you for taking the time to share your feedback. We’re truly sorry to hear about the frustrating experience you've had with our tax consultation service.

We sincerely apologise that your consultant failed to attend your scheduled appointment and for the significant difficulties you've faced with our booking system and customer service while trying to rearrange it.

The lack of proactive support and the technical issues you described fall well below the standard of service we strive to provide, and we are very sorry for the stress this has caused.

We want to get this resolved for you immediately. So that we can locate your case and escalate it, please contact us at support@taxfix.com with your registered email address, referencing your Trustpilot review. A member of our team will then personally ensure your consultation is booked without further delay.

Once again, we apologise for your experience and appreciate you bringing this to our attention.

Best regards,
Taxfix

Bewertet mit 5 von 5 Sternen

Great job

Great job! The staff was excellent—professional, friendly, and very helpful throughout the entire process. They made everything easy to understand and provided outstanding customer service. I highly recommend Taxfix to anyone looking for reliable and efficient tax assistance. Thank you very much 👍

6. Juli 2026
Bewertet mit 1 von 5 Sternen

Worst experience ever

Well, the accountant was zero help.
I needed to do my self-assessment and I asked for some information about the expenses I could claim for as a self employed since it was my first time. The woman said she could not tell me this, so I have to go somewhere else to seek the information, gather and filter the information so I could break down my expenses. While she was just expecting me to come with all this plus receipts for her to send it over to HMRC.
When I was asked about submitting the tax return, I queried how much money was estimated to get back as I was not clear about what she meant, she carried on and sent the self-assessment to tell me later that we can amend it, as I was not happy about that.
This service was a waste of money and time, never been so disappointed with an accountant like this before. I wish I knew, and did not let myself be mislead with the good reviews on you website.

26. Mai 2026
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Antwort von Taxfix UK (formerly TaxScouts)

Hi Vanesa,

Thank you for adding these details. We have replied to your first review, but we want to specifically address your point about the submission. We never want a return sent to HMRC until you are 100% clear on the numbers.

Please contact us at support@taxfix.com so we can look into this immediately and help get any necessary amendments sorted out for you.

Best regards,
Taxfix

Bewertet mit 1 von 5 Sternen

Self-employed

If you work as a self-employed this is not the company you want to deal with to pledge your self-assessment.
I got in contact with one of their accountants, the woman could not even tell me what I could claim for.
I’d have to break the expenses down, gather and filter the information on my own, meanwhile she was just expecting me to do this for her to send it over to HMRC, if that’s the case what’s the point of paying someone, I could have done by myself. A complete waste of money and time, they did not even have an online section for complaints. Zero help whatsoever. Worst service ever, never seen anything like before.
The reviews on the website are definitely misleading.

6. Mai 2026
Bewertung ohne vorherige Einladung
Taxfix UK (formerly TaxScouts)-Logo

Antwort von Taxfix UK (formerly TaxScouts)

Hi Vanesa,

Thank you for taking the time to share your feedback. We are truly sorry to hear about your frustrating experience with our self assessment service.

We understand you were expecting clear guidance on what expenses you could claim and felt that the support you received did not meet your expectations. Our goal is to simplify the tax filing process by providing expert assistance, and we sincerely apologise that we fell short in your case, leaving you feeling like you had to manage the process alone.

This is not the standard of service we aim to provide, and we take your comments very seriously. We would appreciate the opportunity to look into what happened. If you haven't already, please contact our team at support@taxfix.com using your registered email address so we can investigate this further for you.

Once again, we are very sorry for the disappointment and frustration this has caused. Your feedback is invaluable as it helps us to improve.

Best regards,
Taxfix

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