Ray the sales person he was helpfull, answered our queries. Helped us good old fashioned customer service. He was approachable, wasn't pushy had a great sense of humour and made the transaction ver... Mehr ansehen
Unternehmen hat geantwortet
Standort
Standort wechselnTeeside Shopping Park, Sandown Way, TS17 7BT Stockton-on-Tees, GB
•Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I am very happy with our experience with Sofology and with the delivery men who brought us our lovely sofa/chair. Chloe at the Stockton store was marvellous, so friendly and helpful and knowledgeable.... Mehr ansehen
Unternehmen hat geantwortet
Wasn't rushed or pounced on in the store, was able to browse and sit on the sofa we liked the look of, help was available when needed, great knowledge of store sofas, was told the fratelli and the mon... Mehr ansehen
Unternehmen hat geantwortet
The sales lady in the shop was very friendly and helpful when we were looking at several settee options. email documentation arrived as agreed, now just waiting for arrival of corner settee.
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Kontaktinformationen
Teeside Shopping Park, Sandown Way, TS17 7BT, Stockton-on-Tees, Vereinigtes Königreich
4,8
Hervorragend
1980 Bewertungen
Bittet Kunden um Bewertungen
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Sofology made it impossible to buy their sofa!
Found the perfect sofa in the clearance section today for £499 but the delivery charge was a bit high at £129. The chap went to see what he could do about it but returned to say that they wouldn’t be able to delivery it to us at all because we were out of the delivery zone… Ok, completely understood that until until he explained that frustratingly, if we were buying a full priced sofa they WOULD deliver it to our address for the same delivery price of £129 but because it was in the sale, they wouldn’t. Even if we paid the full delivery price they still wouldn’t deliver it to us. So we asked if we could collect it and they wouldn’t let us do that either!
This makes no sense.
The very helpful chap was so lovely, very sorry and embarrassed that Sofology wouldn’t let us buy the sofa.
Lost a quick and easy sale there. Well done Sofology!
19. April 2026
Bewertung ohne vorherige Einladung
Antwort von Sofology - Stockton-on-Tees
Hi there, thanks for taking the time to leave this review, we completely understand why this felt frustrating, especially after finding a sofa you loved. Our clearance sofas are a little different to our made to order ranges. Clearance pieces are already located in specific warehouses or stores and are only available within certain delivery areas, which means we’re sometimes unable to deliver or offer collection outside of those zones. With our made to order sofas, they’re built specifically for you and then sent to your local delivery warehouse, which is why delivery was possible in that case. We’re really sorry for the confusion and disappointment caused here, and we’ll be sure to pass your feedback on. If you’d like support finding a similar option that can be delivered to your area, our team would be more than happy to help!
Good all rounder!
Suite of good perceived quality for the price. Salesman was informative without being pushy. Bought from them before so they must tick all of the relevant boxes for us.
6. April 2026
Antwort von Sofology - Stockton-on-Tees
Thanks for this fabulous review. We appreciate you sharing it with others!
Antwort von Sofology - Stockton-on-Tees
Thank your for sharing your experience Mrs Taber
Antwort von Sofology - Stockton-on-Tees
Hi there, thanks for taking the time to leave a 5-star review, it's great to hear feedback like this!
No hard sell…
Very friendly, helpful, well informed staff - and no ‘hard sell’!
Welcomed the follow up call after purchasing online just to check everything ordered was correct before finalising.
30. März 2026
Antwort von Sofology - Stockton-on-Tees
Thanks for this fabulous review. We appreciate you sharing it with others!
Lovely friendly staff
Lovely friendly staff that don't harrass you the second you walk through the door! Lovely store experience and bought our sofa with ease and simplicity (our second sofa from Sofology)
29. März 2026
Antwort von Sofology - Stockton-on-Tees
Thank you for returning to us Michelle!
Antwort von Sofology - Stockton-on-Tees
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Tony from Stockton Sofology was…
Tony from Stockton Sofology was absolutely amazing he was very helpful and knows the products extremely well. Would definitely order a sofa from him again .
First class service
From Niki & Steve Nellis
21. Januar 2026
Antwort von Sofology - Stockton-on-Tees
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Don't believe the salesman , FOS
Told 3 - 4 weeks for delivery for in stock sofas and still waiting nearly 8 weeks with no update...... having to do the chasing around......
15. Februar 2026
Antwort von Sofology - Stockton-on-Tees
Hi there, thank you for sharing your review. We're sorry to hear about your experience and would love the opportunity to look into this further for you. Please feel free to email us at social.media.complaints@sofology.co.uk with your review and account details, and our team will be happy to assist.
Went in 2 look around found a chair I…
Went in 2 look around found a chair I liked Jamie was absolutely brilliant explain everything I needed to know sat on it for awhile very comfy gorgeous feel and colour thankyou for all your help lovely lad Jamie
21. März 2026
Antwort von Sofology - Stockton-on-Tees
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Jamie. Have a great day 😊
Antwort von Sofology - Stockton-on-Tees
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
We were given time to look around the…
We were given time to look around the store without feeling pressure to buy. Sales team provided sufficient information to allow us to make decisions in our own time. Sales team were helpful without being too pushy.
20. März 2026
Antwort von Sofology - Stockton-on-Tees
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
We had a great experience at the…
We had a great experience at the Sofology store in Teesside Park thanks to Ray. He was kind, helpful, and very clear when guiding us through choosing and ordering our sofas. He made the whole process easy and stress-free—excellent service, thanks Ray!
19. März 2026
Bewertung ohne vorherige Einladung
Antwort von Sofology - Stockton-on-Tees
Hi there, thank you for your review. Another great review for Ray, we will make sure to pass this on! Have a nice day.
The assistant was very helpful and left…
The assistant was very helpful and left us to discuss our purchase in peace
13. März 2026
Antwort von Sofology - Stockton-on-Tees
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Good service
We were welcomed into the store, then left alone to browse in our own time. As soon as we needed help a staff member was there promptly to provide us with a quote and take our order.
The store was clean, tidy and well set out.
7. März 2026
Antwort von Sofology - Stockton-on-Tees
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Ray made the whole experience stress…
Ray made the whole experience stress free and easy- and not pushy like other stores can be!!
7. März 2026
Antwort von Sofology - Stockton-on-Tees
Thank you for awarding us 5 stars!
Very helpful and friendly
Very helpful and friendly. Did not feel pressurised at all. Would recommend.
27. Februar 2026
Antwort von Sofology - Stockton-on-Tees
Thank you for taking the time to leave a 5-star review!😊
Teesside Park Sofology
Chloe was very helpful without being pushy. She helped us pick the sofa that suited us rather than the one that was most expensive with all the gizmos.
25. Februar 2026
Antwort von Sofology - Stockton-on-Tees
Thank you for choosing Sofology we are pleased that Chloe was so helpful during your visit
Great job guys
Very happy with Gary and Ray they were both good and helpful with all the information we needed about our purchase 5stars 👍
24. Februar 2026
Antwort von Sofology - Stockton-on-Tees
Thank you for sharing your experience Jane
I had a lovely shopping experience
I had a lovely shopping experience, I found the perfect recliner sofa, the sales team were very friendly.
24. Februar 2026
Antwort von Sofology - Stockton-on-Tees
Thank you for awarding us 5 stars Fay :-)
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