Maui Motorhome Rentals - Queenstown Bewertungen 

The experience as a whole was all and more that we expected. From the friendly check in to the end. We would certainly recommend Maui rentals to others.

Brand new casade campervan 13k on the clock. Very clean and comfy second time in 2 years we have rented this. Very easy booking process and got a great deal booking through the website. Very satisfied and definitely my go to brand to book. You definitely pay for what you get.

Not very well equipped for free camping, only 12v sockets were on floor behind drivers seat so not very useful, 240v set up needs more outlets, had to cook toast on bed and boil kettle on floor or would have had to pack up entire bed and bedding to use on table leaving no room to sit, very small toilet and shower cubicle so we didn’t use them, paid for powered sites each night to use showers and 240v to charge phones, next time will just hire a car for half the price and stay in cabins.

This was our fourth time using Maui motorhomes but our first time visiting Queenstown in winter. Service was brillant right from the moment we arrived to pick up the van, and the staff were exceptionally friendly and helpful.
Completing the online check-in in advance made the pick-up process super quick and easy.
The motorhome was fully equipped with everthing from Kitchen essentials to cozy bedding. A pleasant surprise was how fuel-efficient it was: running the heater day and night had hardly any impact on fuel consumption. Excellent value all round. Thanks, Maui team!

House battery died. Called on help line - no assistance available for 4 days.
Plumbing blocked, drains would not drain unless outlet pipe was open. Lots of human hair on the blankets had to shake them out before use.

We had the Maui ultimate plus for 14days. The trip in the van its self was quite good. It is small with very little space for just two people but that wasn’t a big deal. When we picked the van up the girl who went through the van with us was a young girl who was more worried about the cold then showing us the actual van and how to operate everything so we used the app they provided to locate and learn everything properly. The van only had 30,000 roughly km on it so quite new yet we had the blinds keep breaking on us as well as on of the compartments on the outside of the van which had a little latch to open and broke off as soon as we touched it. Luckily I had photos of everything so we weren’t charged extra for that. The main problem was when we dropped our van off we were asked to pay some tax for the kilometres we did HOWEVER when we signed and paid for the van it had in writing ( which we showed) that we had unlimited kilometres. We showed the lady but she advised this was apparently a new thing. Yes in the end we paid for it but I disagree with the fact we had to pay for it as it was not on the agreement we signed.

A big thank you to Dana at Maui Motorhomes Queenstown for making both our pickup and drop-off experience so easy and enjoyable. She was fantastic during the handover, clearly explaining everything about the campervan and making the transition process smooth and stress-free. It was great to be welcomed back by the same friendly face when we returned the vehicle. Dana’s professionalism, warmth, and excellent customer service really stood out. She’s a credit to the Maui team!

Thanks
Boby & Family from Brisbane Australia

Loved the motorhome and the Maui were very responsive when we needed to change plans prior to pick up. The service was great at both pick up and drop off, staff were friendly, helpful and informative. Would highly recommend Maui motorhomes to anyone travelling around NZ.

Friendly staff & Ease to pickup & dropoff

Maui Motorhome rentals were the BEST possible choice we could have made for our 7 day camper van adventure on the South Island of New Zealand! Easy to book and our van was clean and ready when got there. The staff was very friendly and made sure we understood the interior and exterior of the vehicle. Highly recommend!

Great car, great service. Everything was convenient from booking to picking up the car. Our car was in an accident, but the center took excellent care of it. We were even able to continue using the car until the scheduled return date.

It was easy to pick up and drop off. Both locations were good.

I rarely leave bad reviews, but this experience with Maui honestly left a really bad impression.

We booked and paid for a Maui Beach 4 Berth, but ended up getting a lower-tier Britz Wanderer instead.

Mistakes happen, and honestly, if the company had handled it properly from the start, I probably wouldn’t even be writing this review.

What really frustrated us was the way the refund process was handled afterward.

At first, Maui only offered NZD $175 compensation plus the road user charge waiver. The amount didn’t really make sense considering the difference between the camper we booked and the one we actually received.

So we ended up having to check the pricing ourselves, take screenshots, calculate the difference, and question the numbers directly.

Only after we pushed back did they revise the calculation and increase the refund by another NZD $445.

What made this even more disappointing was that one of the reasons we specifically booked the Maui Beach model was for the large rear window.

We had actually planned part of our trip around that experience and even booked accommodation at Lake Tekapo because we wanted to enjoy the scenic drives and views from inside the camper.

The vehicle we received had no rear window at all.

It might sound like a small detail to some people, but when you spend this much money on a premium campervan trip through New Zealand, those details are exactly what you are paying for.

Instead of enjoying the scenery the way we had planned, the experience felt compromised from the start.

For a company that markets itself as a premium brand, the whole process felt unnecessarily frustrating and disappointing.

At no point during pickup were we proactively offered a proper explanation or fair adjustment for receiving a different vehicle than the one we specifically booked and paid for.

Instead, it felt like the responsibility was entirely on us to notice the issue, question the numbers, and fight for a fair resolution ourselves.

The problem wasn’t just getting a different vehicle.

It was the feeling that we had to work far too hard just to get a reasonable outcome in the first place.

Definitely not the experience we expected from Maui.

My response to maui latest reply:

Thanks for your response.

I understand that substitutions may sometimes be necessary. However, I was disappointed that I was not notified before arriving to collect the vehicle. Finding out only at pickup left me with no real choice but to accept the replacement.

What I find even more surprising is that if the substitute vehicle was indeed a downgrade, no partial refund or compensation was offered at all.

From a customer's perspective, being given a lower-category vehicle without prior notice and without any adjustment in price is difficult to view as fair.

I'd appreciate an explanation regarding both points.

great time on the road and the van was so much fun.
loved to cuddle in with my child in bed and watch a movie after a day of exploring.
the qt team is very helpful and knowledgeable

Quick check-In/out process, friendly staff, cozy motorhome.

This is a tricky one as I have used Maui campers before with an overall good experience. This time has been different. I hired two beach 6 births this time round. A more modern Mercedes sprinter chassis RV which has been fine. And then there is the older IVECO daily RV I have been driving. This vehicle has clearly had a hard life and has not been well maintained and serviced. There have been several issues which have made it not suitable for off-grid camping. And if you can’t freedom camp or camp anywhere other than powered sites, wouldn’t you just hire a normal vehicle, stay in proper accommodation, being more comfortable and saving money along the way? The issues are: house battery that would not run the diesel heater for more than 2 hours, hot water heating that didn’t work, a door latch that would stick and not allow you to remove the key from the lock, and a tap on the gray water outlet that was seized and eventually broke. After trying to camp off grid two nights (each being after a full 16 hours of charging on mains then night prior) and freezing each night, we booked a service appointment back at Queenstown where we picked up the vehicle (we didn’t intend to return here). The house battery was replaced, the hot water fixed and the door lock replaced. They elected not to replace the gray water tap. The next night at a powered site was ok until we tried to empty the gray water in the morning and the tap would not open. So back to Queenstown again we went for another service call to have that replaced. Anyhow, tonight, despite new batteries, the battery would not run the diesel powered house heater for even 2 hours (whilst the other van in our party has been toasty all evening and night). No mention of reimbursement for the costs incurred driving back to Queenstown twice or the additional nights at powered sites. Honestly, if you want to stay in towns, then hire a normal car and stay in fixed accommodation. You’ll enjoy the roads in a car more, be warm and comfortable over night and you’ll save money. If you want to freedom camp or camp in DOC sites etc, these vans are not fit for that purpose, at least when they are a few years old. It should not be up to the renters to log all of the accumulated issues and then spend days and money returning to base to get things rectified. Surely the onboard systems should be tested between rental periods. This sadly, is the last time I will rent from Maui / THL.

Customer consideration and excellent service
Josefa and Johnathan are fantastic assets to the Maui brand.
Beautiful people.

Their service was great and they were thorough in their instructions. We were very comfortable however, the provided fan heater didn't work. The view from the cab was great and the THL app maps came in handy.

Connie made the Maui experience absolutely amazing. She was helpful, knowledgeable and so hospitable. The Motorhomes are clean and maintained well, and the team is trained well to explain how a Motorhome works. As a first time Motorhome renter, I was initially worried, but thanks to Connie's clear explanation and helpfulness to even help us load our luggage, we were on our way in no time. I highly recommend Maui Motorhome Rentals as a company and as a motorhome.

We spent over $7,000 on what was supposed to be a premium experience with Maui in Queenstown, including the Platinum package, fuel pack, and Drop & Go. Unfortunately, it turned into a really disappointing and stressful experience.

Despite paying for a top-tier package, there was absolutely no flexibility when it came to returning the van after hours. This left us scrambling on our final day to organise alternative arrangements, which was the last thing we expected after spending that kind of money.

The van itself was another major letdown. It was advertised as being only two years old, but it clearly wasn’t in good condition. During a few rainy days, we discovered leaks that caused the bed to get soaked. It made those nights incredibly uncomfortable and honestly quite miserable.

It’s such a shame because we absolutely loved Queenstown and New Zealand as a whole, it’s a beautiful place and we had been looking forward to this trip for a long time. But these issues really took away from what should have been an unforgettable experience.

We just wish the staff had been more flexible and supportive in helping resolve these problems. For a premium service at this price point, the experience fell far short of expectations.