iMobie Inc. Bewertungen 

Antwort von iMobie Inc.

14. Juli 2026

Dear Customer,

Thank you for reaching out to us and letting us know that the software did not work properly on your Huawei P30 Lite and Samsung A70 devices. We sincerely apologize for the frustrating experience this has caused you, and we fully understand how inconvenient it is when the tool fails to function correctly on your mobile phones.

To help our technical team investigate and diagnose the exact cause of this compatibility problem, we would greatly appreciate it if you could provide us with some key information first. Could you please confirm which specific iMobie product you were using? For example, DroidKit, AnyDroid, or another of our software applications.

If it is convenient for you, we would also be very grateful if you could share the software log files by sending them to our official customer service email address: cs@imobie.com. Once we receive the product name and complete log files, our technical team will analyze the problem thoroughly and provide targeted troubleshooting instructions as soon as possible.

Again, we are truly sorry for the trouble, and we appreciate your patience and cooperation. Please feel free to let us know if you have any other questions.

Best regards,

Your iMobie Team

Antwort von iMobie Inc.

7. Juli 2026

Dear Customer,

Thank you so much for your kind feedback and for letting us know everything worked perfectly for you! We are absolutely delighted to hear that our product delivered a smooth and satisfying experience for you from start to finish.

It means a lot to our entire team when users share positive results after using our software, as it motivates us to keep refining our functions and offering stable, user-friendly tools for all devices. We truly appreciate you taking the time to reach out and share your positive impression with us.

If you encounter any minor issues or have questions about extra features during future use, please do not hesitate to contact us anytime. We are always ready to provide quick and professional assistance whenever you need it.

Hope our product can keep bringing you convenient and seamless operations in the days ahead!

Best regards,

Your iMobie Team

Antwort von iMobie Inc.

Aktualisiert am 30. Juni 2026

Dear Customer,

Thank you so much for taking the time to share such lovely feedback with us!

We are thrilled to hear that our program is easy to understand and has helped you free up storage space many times, especially since you do not have much spare time to deal with complicated technical operations. It means a great deal that you are happy with our product and willing to recommend it to others.

We will keep improving the software to deliver a simple and smooth experience for all users. If you run into any issues later on, feel free to contact us anytime.

Best regards,
Your iMobie Team

Antwort von iMobie Inc.

3. Juni 2026

Dear M. W.,

Thank you very much for taking the time to share your experience and for leaving such a thoughtful review.

We are delighted to hear that you were satisfied with our software and, even more importantly, with the support you received from our team. While we are sorry that the issue with your hardware could not be resolved despite our joint efforts, we truly appreciate your patience and cooperation throughout the troubleshooting process.

Your kind words about our service and commitment to customer satisfaction mean a great deal to us. Feedback like yours motivates our entire team to continue providing the highest level of support and to keep improving both our products and services.

Thank you once again for your trust, your understanding, and your positive recommendation. It was a pleasure assisting you, and we hope that we may have the opportunity to serve you again in the future.

Should you ever have any questions or require assistance, please do not hesitate to contact us. We will always be happy to help.

Wishing you all the best.

Kind regards,

Your iMobie Team

Antwort von iMobie Inc.

2. Juni 2026

Sehr geehrter Nutzer,

vielen Dank für Ihre schnelle Rückmeldung und die Mitteilung zu Ihrer Erfahrung mit unserem Programm, es tut mir außerordentlich leid, dass das Produkt bei Ihnen nicht den gewünschten Erwartungen entsprochen hat und Sie es umgehend deinstallieren mussten. Ich bedauere sehr, dass Sie keine positive Nutzungserfahrung sammeln konnten und daher keine Bewertung zum Programm abgeben können.

Falls Sie kurz Zeit haben, würde ich mich sehr freuen, wenn Sie mir detailliert schildern könnten, welche konkreten Probleme bei der kurzen Testphase aufgetreten sind. Beispielsweise ob es bei der Installation zu Fehlermeldungen kam, das Programm beim Start abstürzte, Funktionen nicht wie beschrieben funktionierten, Performance-Probleme auftraten oder weitere technische oder bedienungsbezogene Schwierigkeiten vorlagen. Ihre Hinweise sind für unsere Produktverbesserung äußerst wertvoll und helfen uns, bestehende Fehler zeitnah zu beheben und das Programm für künftige Nutzer zu optimieren.

Sollten Sie weitere dringende Fragen haben oder eine umgehende fachliche Unterstützung benötigen, können Sie sich jederzeit direkt an unser offizielles Support-Team unter der E-Mail-Adresse cs@imobie.com wenden. Das Team steht Ihnen bei allen technischen Anliegen zeitnah zur Verfügung und klärt alle offenen Punkte ausführlich.

Nochmals entschuldigen wir uns für die verursachten Unannehmlichkeiten und hoffen, dass wir Sie bei einer künftigen Produktversion von unserer Qualität überzeugen können.

Mit freundlichen Grüßen
Ihr iMobie-Team

Antwort von iMobie Inc.

Aktualisiert am 2. Juni 2026

Sehr geehrter Nutzer,

vielen Dank für Ihre positive Rückmeldung und die nette Bewertung zu unserem Programm!

Unsere oberste Priorität bei der Produktentwicklung ist stets eine unkomplizierte Nutzbarkeit für alle Anwender, daher bedeutet Ihre gute Kritik für das gesamte Team eine große Bestätigung und Motivation für weitere Verbesserungen.

Wir wünschen Ihnen weiterhin viel Freude bei der Verwendung unseres Produkts!

Mit freundlichen Grüßen
Ihr iMobie-Team

Antwort von iMobie Inc.

29. Mai 2026

Dear Werner Hofmann,

Thank you for your feedback. We are glad to hear that you found the software easy to use.

We are very sorry, however, that you were unable to unlock your Huawei smartphone. Device compatibility may vary depending on the specific model, system version, and security restrictions, which can sometimes affect the success of the unlocking process.

To better assist you, please feel free to contact our support team at cs@imobie.com. Kindly include a brief description of the issue along with any relevant screenshots or log files if available. Our technical team will carefully review your case and help you further.

We truly appreciate your understanding and the opportunity to support you.

Best regards,
iMobie Support Team

Antwort von iMobie Inc.

29. Mai 2026

Dear Fred Müller,

Thank you for your feedback, and we are very sorry to hear about your experience.

We understand your frustration that the unlocking feature did not work for your Huawei P30 Lite. Device compatibility can vary depending on model, system version, and security restrictions, and in some cases certain devices may not be supported for specific unlocking functions. We sincerely apologize for any confusion or inconvenience caused after your purchase.

Regarding your concern about the “lifetime license,” this refers to lifetime access to the software and its updates, but usage limits may apply depending on the specific plan and supported device operations. We understand your concerns and truly appreciate your feedback, as it helps us improve both product clarity and user experience.

To better assist you, we kindly invite you to contact our support team at [cs@imobie.com](mailto:cs@imobie.com). Please provide a brief description of the issue along with any relevant screenshots or log files if available. Our technical team will carefully review your case and help check what happened during the process.

We truly appreciate your understanding and the opportunity to support you further.

Best regards,
iMobie Support Team

Antwort von iMobie Inc.

29. Mai 2026

Dear Markus Giger,

Thank you very much for your feedback!

We are glad to hear that you find the product versatile and easy to use. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your experience.

If you ever need any assistance in the future, please feel free to contact us anytime. We are always here to help.

Best regards,
iMobie Support Team

Antwort von iMobie Inc.

29. Mai 2026

Dear Claudia Kreysel,

Thank you very much for your kind and heartwarming feedback!

We are truly delighted to hear that you felt valued, well supported, and personally taken care of by our customer service team. Knowing that we were able to make you feel satisfied and well looked after means a lot to us.

Your recommendation is greatly appreciated, and we will continue working hard to provide fast, friendly, and attentive support to all our customers.

If you ever need any assistance in the future, please feel free to contact us anytime.

Best regards,
iMobie Support Team

Antwort von iMobie Inc.

19. Mai 2026

Dear Jan,

Thank you for your feedback, and we are sorry for the inconvenience you experienced.

Normally, we send a renewal notification email 7–14 days before the subscription is renewed to the email address used for purchase. If you did not receive it, it may have been filtered into your spam or junk folder.

You can also cancel your subscription at any time by visiting the following page:
https://www.imobie.com/support/cancel-subscription.htm

If you are experiencing any technical issues while using the software, you are always welcome to contact our support team at cs@imobie.com with detailed information. If necessary, please also include logs or screenshots so we can further investigate and assist you more effectively.

We truly appreciate your understanding.

Best regards,
iMobie Support Team

Antwort von iMobie Inc.

9. Mai 2026

Dear Rosemarie Oberschelp,

Thank you very much for your kind feedback!

We are delighted to hear that iMobie has finally provided you with an easy way to transfer music from your PC to your iPad, and that you are very satisfied with the experience.

Your recommendation means a lot to us, and we are truly happy that our software is meeting your expectations.

If you ever need any assistance or have any questions in the future, please feel free to contact us anytime.

Best regards,
iMobie Support Team

Antwort von iMobie Inc.

22. Apr. 2026

Dear Christian,

Thank you for your feedback. We’re very sorry to hear about your experience and understand your frustration.

We would like to clarify that a factory reset will always erase data due to system limitations, regardless of the tool used. DroidKit aims to provide solutions in specific scenarios, but the results may vary depending on the device condition and situation. We sincerely apologize if our product or website caused any misunderstanding or did not meet your expectations.

To better assist you, could you please provide more details about your case, such as your device model, Android version, and the specific steps you followed? If possible, a screenshot or logfile would also help us further analyze the issue.

We will do our best to help you resolve the problem as soon as possible. If the issue cannot be resolved, we will proceed with a refund according to our refund policy.

Please feel free to contact us at cs@imobie.com with the details.

Thank you for bringing this to our attention.

Best regards,
iMobie Support Team

Antwort von iMobie Inc.

22. Apr. 2026

Dear Aurelian,

Thank you for your feedback. We’re sorry to hear that the product did not work as expected.

To better assist you, could you please provide more details about the issue you encountered? For example, your device model, system version, and what exactly did not work. If possible, a screenshot and logfile would also be very helpful for us to analyze the problem.

We will do our best to help you resolve the issue as quickly as possible. If the problem cannot be resolved, we will proceed with a refund according to our refund policy.

Please feel free to contact us at cs@imobie.com with the details.

Thank you for bringing this to our attention.

Best regards,
iMobie Support Team

Antwort von iMobie Inc.

16. Apr. 2026

Dear Balsiger,

Thank you for your feedback. We’re glad to hear that the product worked well for you in the end.

We understand that the process may require some patience and multiple attempts, and we truly appreciate your persistence. In some cases, factors such as device condition, system version, or operation steps can affect the success rate, which is why a few retries may be necessary.

Your experience and feedback are very valuable to us, and we will continue working on improving the product to make the process smoother and more efficient.

Thank you again for your support.

Best regards,
iMobie Support Team

Antwort von iMobie Inc.

9. Apr. 2026

Dear Pit,

Thank you for taking the time to share your experience, and we’re truly sorry to hear that the software did not meet your expectations.

We understand how frustrating it can be when the Samsung FRP lock cannot be bypassed as expected, especially after trying the recommended steps and contacting support. Please rest assured that your feedback is very important to us, and we will continue improving both our product and support service.

If the issue remains unresolved, we would still be happy to assist you further. Additionally, if your order falls within our refund guarantee period, you may contact our customer support team to request a refund, and we will process it accordingly.

We sincerely apologize again for the inconvenience caused and appreciate your understanding.

Best regards,
iMobie Support Team

Antwort von iMobie Inc.

31. März 2026

Dear Michael Kaiser,

We sincerely apologize for the difficulties you have encountered with your device. Bootloop issues can be complex and sometimes cannot be resolved through standard PC-based repair procedures alone, which can understandably be frustrating after multiple attempts.

To assist you more effectively, we recommend sending your device logs and any relevant screenshots to our support team at cs@imobie.com. These logs allow our specialists to analyze the specific state of your device and identify the root cause, so we can provide tailored guidance or advanced repair options.

We truly appreciate your patience and feedback, and we are committed to helping you recover your device if possible.

Best regards,
iMobie Support Team

Antwort von iMobie Inc.

25. März 2026

Dear Pip Plup,

Thank you for sharing your detailed feedback. We’re sorry to hear that your experience did not fully meet your expectations and understand your concerns regarding the availability and relevance of tutorials and solutions.

We strive to provide clear and up-to-date guidance, and your input is valuable for helping us improve both the resources we offer and the overall user experience. We regret that it required additional effort on your part to reach your goal, and we appreciate your honesty about the cost and complexity.

If you’d like, our Customer Support Team at cs@imobie.com would be happy to review your case and offer any additional guidance or tips to make the process smoother.

Thank you again for your feedback — it helps us continue improving for all our users.

Warm regards,
iMobie Support Team

Antwort von iMobie Inc.

12. März 2026

Dear Brunner Gerhard,

Thank you very much for taking the time to share your feedback! We’re delighted to hear that you find the program useful and that you would consider purchasing it again. Your support truly means a lot to us.

Our team is always working to improve the software and provide an even better experience for our users. If you ever have any suggestions, questions, or need assistance, please feel free to reach out to us anytime — we’ll be happy to help.

Thank you again for your trust and support!

Best regards,
The iMobie Team

Antwort von iMobie Inc.

9. März 2026

Dear Oliver Hackl,

Thank you for sharing your experience. We are sorry to hear that the situation caused frustration and that our previous reply did not provide the clarity you expected.

From what you described, it appears that the MDM profile was successfully removed at first, but when transferring data from the old iPad to the new one, the installation stopped and the previous MDM configuration appeared again. This can sometimes happen if the backup or migration data contains the original device management configuration. During the restore or transfer process, the system may reapply those management settings, which can make it seem as though the MDM has returned.

Regarding the message about the device being in a restore status, this detection is based on the system state of the device during the migration process. It does not necessarily mean the device is connected to iCloud specifically; it can also appear when the device is restoring data locally or through device-to-device transfer.

We truly understand how confusing this situation can be, and we would like to investigate it further for you. To help our technical team analyze the issue more accurately, could you please send the software log files along with a brief description of the steps you performed to cs@imobie.com? Our engineers will carefully review the logs and try to identify what caused the process to fail.

Your feedback is very important to us, and we sincerely hope to resolve the issue for you. If the product ultimately cannot meet your needs, our support team will of course assist you appropriately.

Thank you again for bringing this to our attention.

Kind regards,
iMobie Support Team