Allan was our point of call and very helpful indeed. Got the car we wanted at a fair price and drove away the same morning. The company would 'like' you to purchase through HP but not insistent and... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Very bad service, poor customer service terrible service after sale is done sold me a number plate and received a different number plate. Sale person Edu has attitude is rude and arrogant. Jordan rath... Mehr ansehen
Unternehmen hat geantwortet
Tiffany Cain was fantastic with open and honest answers and made my purchasing experience a real pleasure. She went through everything I could not have asked any more. It would be a pleasure deali... Mehr ansehen
Unternehmen hat geantwortet
Really happy with the service I received. The whole process was quick and straightforward, the price was very reasonable, and the communication was excellent throughout. A special thanks to Hassa... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Car Planet
Vom Unternehmen geschrieben
Select. Secure. Drive.
Here at Car Planet our mission is to transform the nation’s car shopping experience.
All Car Planet stock is carefully handpicked and undergoes a 150 point inspection at our preparation hub.
You can purchase your next car online from the comfort of your home and have it delivered to your doorstep in as little as 48 hours, with a 7 day money back guarantee.
Alternatively, we offer viewings at our Watford site where our friendly staff will help you every step of the way.
Every car purchased comes with a free 12-month AA breakdown cover plan and a standard warranty, with the option to extend to 36 months.
We also plant a tree with every car you buy.
Your Car, Our Planet :)
Kontaktinformationen
Cinnamond House, Baldwins Lane, WD3 3RT, Rickmansworth, Vereinigtes Königreich
- 01923609482
- sales@car-planet.co.uk
- car-planet.co.uk
3,8
Gut
6041 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 95 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Jason was helpful and knowledgeable…
Jason was helpful and knowledgeable about all the vehicles that we looked at. We were very happy with our purchase.
11. August 2026
Quick and easy to buy a car
10. August 2026
Great experince
Allan was our point of call and very helpful indeed. Got the car we wanted at a fair price and drove away the same morning.
The company would 'like' you to purchase through HP but not insistent and would 'like' to sell the extra add ons such as warranty but understood and didn't put too much pressure on us.
We had a lovely Portuguese gentleman tat helped with the paperwork once purchase was being processed who was beyond helpful as I was having difficulty contacting my insurance company. He went way beyond what he needed to to assist me.
12. August 2026
Bewertung ohne vorherige Einladung
Good experience and would def come back
We were looked after by Jatin and he managed to arrange test drives for the cats we wanted to see. When we selected the car, he helpfully explained all the options and the process. On the whole a good experience.
10. August 2026
Antwort von Car Planet
Thank you for your lovely review!
We're really pleased to hear that Jatin looked after you so well and was able to arrange test drives for the cars you wanted to see. It's great to know that he took the time to explain the options and the process clearly, helping to make your experience a smooth and enjoyable one.
We'll be sure to pass your kind feedback on to Jatin. Thank you for choosing Car Planet, and we hope you're enjoying your new car!
Best wishes from the Car Planet team.
Mis selling, misleading, false advertising criminal activity
If a company spend it's entire energy selling scrap and presenting like it's good to drive to customers then a 2 min review could save customers thousands from these misleading criminals who are allowed to sell shite and lie about it too. The ombudsman needs to get more involved
11. August 2026
Bewertung ohne vorherige Einladung
Antwort von Car Planet
Dear Customer,
We’re sorry to hear about your experience and would like to look into this for you immediately.
Please email us at: support@car-planet.co.uk with your name, booking name/registration (if different) and a contact number. A member of our team will then be in touch to assist.
Kind regards,
Car Planet
Do not buy a car from here
Do not buy a car from here. I bought a car from here and two days later there is problems with the car. I paid over 24 thousand for it called them up about the problem and they don’t care. Aftercare is telling me I have to wait 1 month till they can have a look at my car and try to fix it. Very unprofessional and rude after I’ve spent all that money on my car.
1. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Car Planet
Hi,
We're sorry to hear that you've been disappointed with your experience. We understand how frustrating it can be to experience an issue with a vehicle shortly after purchase, particularly when you've made a significant investment.
We would like to reassure you that we do take customer concerns seriously. Our aftercare team has a process in place to assess reported issues properly and arrange the appropriate inspection and repair. We appreciate that waiting for an appointment can be frustrating, but this does not mean that we do not care about your concerns.
We also take your comments regarding our staff and communication seriously, as we always aim to treat our customers professionally and respectfully.
We would welcome the opportunity to review your case and ensure it is being handled appropriately. Please contact our support team at support@car-planet.co.uk directly so we can look into the matter and assist you further.
Kind regards,
Car Planet
Not very helpful unprofessional rude
Not very helpful unprofessional rude. Please don't buy any car from them
25. Oktober 2025
Antwort von Car Planet
Hi,
We're sorry to hear that you feel this way about your experience with us. We always aim to provide a professional, helpful and respectful service to every customer, so it's disappointing to hear that we did not meet your expectations on this occasion.
We take feedback like this seriously and would appreciate the opportunity to understand what happened and address any concerns you may have had.
Please feel free to contact our team directly at support@car-planet.co.uk so we can look into your experience further and work towards resolving any outstanding issues.
Kind regards,
Car Planet
Really happy with the service I…
Really happy with the service I received. The whole process was quick and straightforward, the price was very reasonable, and the communication was excellent throughout.
A special thanks to Hassan for all his help and support. He was very helpful, responsive and made everything easy from start to finish.
I’m very satisfied with the service and would definitely recommend them to others.
9. August 2026
Antwort von Car Planet
Thank you so much for your fantastic review!
We're really pleased to hear that you found the whole process quick, straightforward and good value, and that our communication met your expectations throughout.
We'll be sure to pass your kind words on to Hassan. It's great to know that his helpfulness, responsiveness and support made the experience easy for you from start to finish.
We truly appreciate your recommendation and your trust in Car Planet. We hope to see you again in the future and wish you many happy miles ahead!
Thank you once again from the whole Car Planet team.
Got a nice car
9. August 2026
Antwort von Car Planet
Thank you for your review! We're delighted to hear you're happy with your new car. We really appreciate you choosing Car Planet and hope you enjoy many happy miles ahead! 🚗
Thank you again for your custom and best wishes from the Car Planet team.
Time wasters
Time wasters! Bought my car via carwow and wasted a whole week with no response. Stay away!
11. August 2026
Bewertung ohne vorherige Einladung
Antwort von Car Planet
Dear Customer,
We’re sorry to hear about your experience and would like to look into this for you immediately.
Please email us at: support@car-planet.co.uk with your name, booking name/registration (if different) and a contact number. A member of our team will then be in touch to assist.
Kind regards,
Car Planet
Sina was extremely professional and…
Sina was extremely professional and provided outstanding customer service. A special thank you to him for all his help and support. I highly recommend asking for Sina and trusting him with your needs. Wishing him all the best.
10. August 2026
Bewertung ohne vorherige Einladung
Antwort von Car Planet
Thank you so much for your wonderful review!
We're delighted to hear that Sina provided you with such a professional and outstanding level of customer service. We'll be sure to pass your kind words on to him — we're sure he'll really appreciate your recognition.
It's fantastic to know that you felt supported throughout your experience and that you would recommend Sina to others. We truly appreciate your trust and recommendation.
Wishing you all the best, and thank you for choosing Car Planet!
Extremely disappointing and misleading experience — avoid!
Extremely disappointing and misleading experience -avoid!
I am extremely disappointed with the way we have been treated by this company.
Firstly, they carried out a hard credit check without our knowledge or proper consent. We only found out when we checked Experian and saw that our credit score had been affected. This is completely unacceptable and shows a serious lack of transparency.
Secondly, they took £500 from my husband as a deposit. When we made it clear that we were unhappy with the interest rate being offered, both the colleague we were dealing with and the manager explicitly told us that the £500 would be refunded.
Since then, we have repeatedly called and chased them regarding our money, but our calls are being ignored and the £500 still has not been refunded. We should not have to keep chasing them for money that we were clearly told would be returned.
On top of all of this, we were kept there for the entire day. We watched people come and go while we were left waiting around, which was a complete waste of our holiday and our valuable time. The way we were treated throughout the day was extremely disrespectful and unprofessional.
The whole experience was stressful, frustrating and completely unacceptable. We went there expecting a straightforward and professional car-buying experience, but instead we left feeling ignored, misled and badly treated.
I would never trust them again to buy a car — especially not the Watford branch. In our experience, the promises made by the staff and management were not honoured, and we were left chasing them for our money. A complete lack of honesty, transparency and professionalism.
Think twice before dealing with this branch.
7. August 2026
Bewertung ohne vorherige Einladung
Antwort von Car Planet
Dear Customer,
We’re sorry to hear about your experience and would like to look into this for you immediately.
Please email us at: support@car-planet.co.uk with your name, booking name/registration (if different) and a contact number. A member of our team will then be in touch to assist.
Kind regards,
Car Planet
Thank you
Thank you, Ahmad safaye from after sales , for your hard work. It is clear that you genuinely care about helping customers, and your efforts are greatly appreciated.
10. August 2026
Bewertung ohne vorherige Einladung
Antwort von Car Planet
Thank you so much for your kind words!
We're delighted to hear that Ahmad from our After Sales team provided you with such a positive experience. It's fantastic to know that his hard work, dedication, and genuine care made a difference to you.
We'll be sure to pass your lovely feedback on to Ahmad. We really appreciate you taking the time to recognise his efforts.
Kind regards,
Car Planet
The staff were all very helpful
The staff were all very helpful. From reception staff always checking if everyone had been seen, to the sale assistants.
Very accommodating and always doing the best for you.
9. August 2026
Antwort von Car Planet
Thank you so much for your wonderful review!
We're delighted to hear that you found all of our staff helpful and accommodating, from our reception team through to our sales assistants. It's great to know that our team made sure you were looked after and did their best to make your experience a positive one.
We really appreciate your kind feedback and thank you for choosing Car Planet. We hope you enjoy your new car!
Kind regards,
Car Planet
Very bad service
Very bad service, poor customer service terrible service after sale is done sold me a number plate and received a different number plate. Sale person Edu has attitude is rude and arrogant. Jordan rather argue then do his job.. would never recommend to anyone don’t ever use Car plant
8. August 2026
Antwort von Car Planet
Hi,
We're sorry to hear that you feel disappointed with the service you've received and for the frustration caused regarding the registration number.
We can understand your concerns, and we can see that both Edu and Jordan are currently working to rectify the situation and get the issues you've raised resolved. We appreciate your patience while they work through this with you.
If there is anything further you require assistance with, please don't hesitate to contact our Support Team by email, and we'll be happy to assist you further.
Kind regards,
Car Planet
CAR NOT CLEANED PAPERWORK NOT READY
CAR NOT CLEANED PAPERWORK NOT READY , WAITED 3.5 HOURS FOR HANDOVER , REPAIRS NOT CARRED OUT CORRECTY CAR TO GO BACK AND BE WORKED ON ,SPARE KEY NOT CHECKED AS DOES NOT WORK ,
8. August 2026
Antwort von Car Planet
Dear Customer,
We’re sorry to hear about your experience and would like to look into this for you immediately.
Please email us at: support@car-planet.co.uk with your name, booking name/registration (if different) and a contact number. A member of our team will then be in touch to assist.
Kind regards,
Car Planet
Prepare for the hard sell and empty promises
I took my boys along as they were excited about buying a new car. The salesman was engaging, polite and conversational during the test drive.
When I agreed that I wanted to buy the car, I was given a tour of the optional extras I could purchase, but the hard (and I mean hard) sell was on the warrenty which started at well over £1000 per year (elsewhere I've managed to get this around £500).
If you want to part exchange a vehicle they will offer you something ridiculously below the market value, for me this was £1500 below (on a £5,000 car) and miraculously when I moaned for an hour it increased to the minimum value. The salesman said he'd really worked hard for me to get that (bulls**t).
On the evening I was due to pick up the vehicle I waited an hour before I yelled into a crowded room to get some attention, along with the other 8 people waiting. This was at 19:50 whe the garage shuts at 21:00. I eventually left at 21:20 after the most amount of paperwork I've ever seen.
I made the grave mistake of not doing a final check of the vehicle and missed that the charging lead was missing. So far I have sent 12 messages, called 3 times and in spite of all the promises have not seen a replacement for the missing lead.
In my opinion, buying a car should be a pleasure and on the whole, I did not enjoy this experience.
When the time comes to replace my car I will avoid the car supermarkets and head to a local garage.
I would like to add that the young lady behind the reception was extremely helpful, polite and the best thing about Car Planet Watford.
20. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Car Planet
Dear Customer,
We’re sorry to hear about your experience and would like to look into this for you immediately.
Please email us at: support@car-planet.co.uk with your name, booking name/registration (if different) and a contact number. A member of our team will then be in touch to assist.
Kind regards,
Car Planet
They just sold me the car
They just sold me the car
Few item was damage they said we will change no body chase back
24. Februar 2026
Antwort von Car Planet
Hi,
We have checked our records carefully, and we are unable to find any correspondence, complaint, or aftersales case relating to the bodywork damage you have mentioned.
You state that you were told the damaged items would be replaced, however there is no record of this agreement, no previous communication with our Aftersales Team, and no evidence of you contacting us regarding this matter since purchasing the vehicle in February.
On the information currently available to us, we therefore have serious concerns about the accuracy and authenticity of this review, as the circumstances described do not correspond with our records.
That said, we are not simply going to dismiss your comments. If there is a genuine outstanding issue that you believe Car Planet has previously agreed to resolve, please contact our Support Team at [support@car-planet.co.uk and provide your vehicle registration, details of the damage, and any evidence of the alleged agreement.
We are happy to investigate a genuine concern, but we cannot address or accept allegations where there is no corresponding record of the issue ever being raised with us.
Kind regards,
Car Planet
Antwort von Car Planet
Thank you so much for your kind review! We're delighted to hear that you found our team friendly and professional. Your feedback means a lot to us, and we really appreciate you choosing Car Planet. We hope to see you again in the future!
Kind regards,
Car Planet
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