Car Planet Bewertungen 

Very professional at what they do and very helpful.

I would strongly advise anyone considering buying a vehicle from this dealership to think very carefully before doing so.

From the very beginning, my experience was disappointing. When I viewed the car, I noticed it already had faults. I raised these with the dealership before purchasing the vehicle, and I was assured that everything would be checked and resolved before delivery.

Even after I had finalised the purchase, I had to wait several days before collecting the car. Throughout the process there were numerous issues, and the salesperson who initially dealt with me passed my case to another member of staff. This resulted in poor communication, confusion and a complete lack of continuity. I constantly had to chase for updates instead of being kept informed.

Unfortunately, despite their assurances, the car was still faulty when I collected it. I reported the problems immediately and requested to reject and return the vehicle. Since then, I have repeatedly received the same response by both email and telephone: that they are “still investigating” and will provide an update “soon”. Weeks have now passed, yet nothing has been resolved.

To make matters worse, my finance agreement has already started, meaning I am expected to make monthly payments for a vehicle that was faulty from the outset and which I have been trying to return. Despite paying a substantial deposit and placing my trust in the dealership, I have been left with stress, uncertainty and no clear resolution.

The lack of communication, urgency and customer care has been extremely disappointing. I expected a professional dealership to stand behind the vehicles they sell and resolve genuine issues promptly. Instead, I have been left chasing for answers while receiving the same generic response every time.

Overall, this has been a frustrating and stressful experience. I sincerely hope the dealership improves its customer service and takes greater responsibility when problems arise. Based on my experience, I cannot recommend buying a vehicle from this dealership.

All good well explained

Viewing and test drive was good.
Collecting the car swa slow. 2hours ro receive car.

I bought a car from Watford branch two weeks ago. I didn’t like the car I had originally booked online, I tried out some others. The staff member seemed a bit tense at first but turned out to be very helpful later on. The whole process went smoothly and so far, Ther are no issues, I hope doesn’t happen. Salih handled it from start to finish. Thank you so much.

Sold faulty car. I was told to take to their repair center in Enfield but it was not finished and I was told the have to order some parts and finish repair.
Parts hasn't come since 3 weeks.
Also sent sales department email to call back but no one from sales or after sales.
DO NOT BUY ANY VEHICLE FROM THIS COMPANY.

This people sell rubbish cars, do not buy the cars from here, i recently bought the car, broke down in less then 24hrs.

They sold me a car full of fault codes.

I am returning the car under the consumer rights act 2015.

The sales person also did not inform us at the time of sale that there was also service issues with the car and that there was only one key.

I would not recommend them to anyone stay far far away.

Fast turn around, good communication and friendly service.
I would certainly use again

I wouldn’t recommend this company the staff lied just to get the sale Mo eka who sold me the car new there was things wrong with it assured me that they would be fixed, no such luck! Very bad customer service just get passed around on the phone with no answer or resolutions to my problems with the car! VERY BAD CUSTOMER SERVICE! I would never go back to them or recommend them as my experience has been very frustrating and upsetting I’ve been made to feel like a lire form trusting and taking Mo eka’s word! Not good experience at all very upsetting.

They are an organisational shambles.
I put a deposit on a car on Saturday 25th July and agreed to collect it on Thursday 30th. On Wednesday 29th I sent a WhatsApp message confirming and reminding them that they were to replace the parcel shelf as it was missing. This was confirmed as read shortly after by the two blue ticks.
When I arrived on Thursday I was shown to the ‘delivery room’ One member of staff was conducting a handover and five sets of clients waiting. 20 minutes later these clients were still waiting. A member of staff entered the room realised the situation and got more people to help. We went to find the car to discover that nothing had been done. It was filthy with no parcel shelf. Alin, the member of staff, apologised and swung into action and organised everything brilliantly but the whole process took 4 hours. Thank you Alin but you shouldn’t have been put in that situation.

Went to view a car, car looked okay with a few usual wear and tear marks. Also slight sticking out of trim which we mentioned as did not sit right on car. However inside the car, it did not appear to have been cleaned properly. Marks on roof of car and over door sides. Also mentioned this and were advised that when we buy this would all be cleaned. (It was not!) As a car sales company, I cannot understand how you don’t just ensure all the cars are clean to a high standard to sell. Especially old food or drink stains.
We had a friendly salesman but he was very keen to get us to do finance which we had to repeatedly say we did not want.
What concerned me the most was that our sales person asked if we could leave a review, he took our phones (for which I thought he was directing us to the review page) however he then put in his own review and submitted it before we even had chance to look at it…

Had some issues with my vehicle after purchasing, Ahmed from aftersales was very helpful in sorting it all out.

I was sold a car with no locking wheel nuts and still to this day I've had no call back after calling them every day
Very bad after service

minera was great on my customer service call - listened, responded and followed up on everything, thank you

customer service is very disappointing. Not relevant person to respond after getting the holding fee.

Me and my partner went a few weeks ago on a Sunday. It was very busy so I assumed that it was a good place to buy a car and made the mistake of not reading the reviews first hand.

I wanted to part ex the car for a lovely looking 2018 Qashqai on their website. We came in thinking the car would be on site but was told it was kept in St Albans(?) and that they had requested the car. I didn’t have an appointment so was asking on the off chance. I was brought into a call centre style room and signed the document on my phone for the test drive. I thought this was strange as you can hardly read the small print on your phone. I just brushed it off that they were being modern by having electronic paperwork (but I would have preferred actual paperwork to read through).

The car arrived about an hour after they initially said. We waited outside in the heat for the car to arrive. The salesman came back to save us from the heat and we waited inside. When it did arrive it was very dusty and unwashed. We thought this might have been because we hadn’t booked an appointment. A different salesman arrived to take us for a test drive. Before we left he was told to fill up with £10 worth of petrol and claim this back on expenses. I found this odd at the time as it seemed unprofessional!. I had a test drive up and down the road and the clutch felt a bit stiff but I thought that it might have been because it hadn’t been driven for a little while. The inside of the car was lovely though and I was still excited about it. I told the salesman that I was in between jobs at the moment so the finance would probably be an issue. The last time I got a car they did the finance application online and got me to read through all the T&c’s. He asked what my last payslip said I earned and I told him ( I have been out of work for quite a few months but have a job I am starting in a few months). My initial thinking was to reserve the car and then get the finance sorted when I was working in a few months. He didn’t confirm what company this would be, only that they could it for about 2.5 times the amount I pay on my current finance deal.

We spoke about deposits etc and I said that I would like to put £2,000 on my credit card or use my current car (in a garage being fixed) for the deposit. He told me that they don’t accept credit cards and suggested I move some money from my credit card to my debit card so that I could put a deposit down (even though I wasn’t sure how much part ex I would get from my car).
He sent me a link and said I could pay £500 now and then I would bring my car next weekend for the part ex. I stupidly clicked the link and paid £500 and was led to believe this was as a part deposit and I’d have time to work out how much of a deposit my own car would add to this. Refundable if i changed my mind. I slept on it and realised it wouldn’t be right given my financial situation. He said that he’d speak to his manager. Thankfully the deposit was refunded back to me, so they kept to their word but it required a lot of chasing.
Make sure you run all the paperwork etc through ChatGPT and get an independent inspection done before buying. I would also strongly recommend not buying the extras, it’s how the cars are sold at such a discount.
I saw that there were protests the day before we had gone and if we had seen this, I certainly would have been more cautious or turned around and not visited. Buyer beware.

Really friendly team, everything was explained throughout the whole process. Drove the new car away same day. Many thanks.

I brought a low mileage Porsche Macan on 5th June 2026 which had a fault appear with the front near side drive shaft within a few days. They asked me to arrange a quote as I am over 250 miles from them. This was done on 18th June. They didn’t like it so I waited over three weeks for it to be picked up. The driver drove the car into the bump stops when loading and that was 4 weeks ago. It took three weeks for them to attempt the repair and said they couldn’t find the problem so I had to explain the problem which the garage I took it to had it diagnosed and gave them a written quote with report and were able to carry out the repair within 3 days but as they were not happy I had to wait for them to collect. I am now told I have to wait a further 10 days to get it back. From diagnoses to return will be over 8 weeks and it’s only a drive shaft!!! Their sales team sell but after that nothing. Also the service book and invoices from the previous owner have vanished. I was promised them in the post. I wouldn’t buy a peddle car from these people again, it’s no wonder they are called Car Planet as they need to relocate to another planet. So you always find the true colours of a company when something goes wrong, a little something went wrong and we know Porsche parts are not going to be cheap but this company really couldn’t organise a pissup in a brewery. I feel for the staff having to fend off disgruntled customers. The waiting times to call them have varied from 7 minutes to 39 minutes. So buyer beware and do yourself a favour and go somewhere else that has good customer reviews. I will update this if and when I get my car back!!!

Since writing this they have still not managed to return my car and said on the phone it would be returned on Monday, Monday came and went when I rang they said it would be Monday 10th so that will be 4 WEEKS to change a drive shaft and deliver back!!!! I got a quote from local car hire for Volkswagen T Roc with full insurance and they offered £250 towards the £451.30 cost. I have also been in touch with Trading Standards and they have explained my rights which do include a car and a timely return of mine which they haven’t managed.
As I said before I will keep Trustpilot updated as to what happens.

I visited Car Planet’s Watford branch in June 2026 to view a BMW. The salesperson, Nour, drove the vehicle during the test drive. I did not take delivery of the vehicle, did not drive it away and decided not to proceed with the purchase.

On the same day, I spoke by telephone with Nour and his manager to confirm that I would not be going ahead with the purchase. I also confirmed this in writing. The £99 holding fee I had paid was refunded two days later.

Despite being reassured that the finance would be cancelled and that there was nothing to worry about, £278.90 was later taken from my bank account by Close Brothers Motor Finance. I immediately contacted my bank, raised a formal complaint and the payment was returned.

As of 3 August 2026, the Close Brothers Motor Finance agreement is still showing as an active account on my credit file, despite me never taking delivery of the vehicle or proceeding with the purchase. This has caused me significant stress, inconvenience and concern about the impact on my credit record.

I have raised formal complaints with Close Brothers Motor Finance and referred the matter to The Motor Ombudsman. I was advised that my complaint would be concluded and confirmed in writing, but I am still awaiting that confirmation.

This review reflects my personal experience. I hope both Car Planet and Close Brothers Motor Finance resolve this matter promptly and ensure other customers do not experience the same issues.