Excellent customer when I telephoned to change my address on my breakdown policy only to find it lapsed last year. Although we didn’t get to the bottom of how that occurred a new policy was set up wit... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
well handled, laid out the policy concisely and made it easy understand. Suggested that next time due to the age of one of the vehicles we consider another form of cover.
Unternehmen hat geantwortet
Quick and fast process however my inbox has been inundated with emails about offering password resets, following up on a quote even after I purchased the policy and duplicate emails one after another... Mehr ansehen
Unternehmen hat geantwortet
Havde helt normal rejse med min kollega og bestilte basis axa forsikring til afbestilling. Jeg blev syg og måtte aflyse. Fik betalt lægeerklæring og indsendte til axa gik der nærmest 2 måneder før jeg... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Providing Home Emergency, Motor Breakdown and Excess Protection insurance. Monitored Monday - Friday, 9.00am - 5.00pm. To report an emergency, please call the number in your policy document. For feedback relating to Travel please visit https://uk.trustpilot.com/review/axa-travel-insurance.com
Kontaktinformationen
Station Road 106-118, RH1 1PR, Redhill, Vereinigtes Königreich
- axa-assistance.co.uk
3,7
Akzeptabel
876 Bewertungen
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Alle Sprachen
Antwort von AXA Assistance
Good afternoon, we are pleased to hear that renewing your policy was straightforward. Thank you for your positive feedback; we appreciate it.
Antwort von AXA Assistance
Good afternoon, we are happy to hear that renewing your breakdown cover was quick and easy! Thank you for your positive feedback; we appreciate it.
Very helpful as I am deaf
3. März 2026
Antwort von AXA Assistance
Good afternoon, we are pleased to hear that we were able to help you and will pass your feedback on to the team. We appreciate you taking the time to leave a review.
Antwort von AXA Assistance
Good morning, we appreciate your review and are pleased to hear our team delivered excellent support. We will pass on your comments. Thank you.
Good price and very helpful when I…
Good price and very helpful when I needed to get in touch with you
23. Februar 2026
Antwort von AXA Assistance
Good morning, we are pleased to hear that you found our prices competitive and our team helpful when you contacted us. We will pass on your comments and appreciate your positive feedback.
Antwort von AXA Assistance
Good morning, thank you for taking the time to leave a review, we are pleased to hear you are happy with your experience.
efficient call dealt with quickly and efficiently
call dealt with quickly and efficiently
27. Februar 2026
Antwort von AXA Assistance
Good morning, we are pleased to hear that your call was dealt with quickly and efficiently. Thank you for your positive feedback; we appreciate it.
Very clear and efficient
26. Februar 2026
Antwort von AXA Assistance
Good morning, many thanks for taking the time to leave a review. We are pleased to hear you had a positive experience.
Great Service
Great Service
Spoke to several team members - all VERY helpful. I purchased a policy.
25. Februar 2026
Antwort von AXA Assistance
Good afternoon, thank you for your positive review. We are pleased to hear you had a positive experience and we will pass your feedback on to our team. We wish you a pleasant evening.
Quick and easy to do
23. Februar 2026
Antwort von AXA Assistance
Good Afternoon, Thank you for the positive feedback! We really appreciate this and will pass this on to the relevant team. Kind Regards, Francesca
Antwort von AXA Assistance
Good morning, many thanks for taking the time to leave a review. We are pleased to hear you had a positive experience.
Antwort von AXA Assistance
Good Afternoon, Thank you for the positive feedback! We really appreciate this and will pass this on to the relevant team. Kind Regards, Francesca
No aconsejo AXA ni a mí peor enemigo..
No aconsejo AXA ni a mí peor enemigo... Cuando haces el seguro todo muy bien pero cuando te pasa algo.. o bien es falta de mantenimiento o no entra
19. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von AXA Assistance
Good Afternoon, I am sorry to read of the poor service you have experienced, however this is related to a different AXA company than ours. We have tried to redirect this to the relevant area. Kind Regards, Francesca
Antwort von AXA Assistance
Good Morning, Thank you for the positive feedback! We really appreciate this and will pass this on to the relevant team. Kind Regards, Francesca
Great service from the team !!!
19. Februar 2026
Antwort von AXA Assistance
Good Afternoon, Thank you for the positive feedback! We really appreciate this and will pass this on to the relevant team. Kind Regards, Francesca
simflification of relative information
18. Februar 2026
Antwort von AXA Assistance
Good Afternoon, Thank you for the feedback! We really appreciate this and will pass this on to the relevant team. Kind Regards, Francesca
Online portal and phone handling is poor
I have used AXA for breakdown cover for a number of years now. On the few occasions I've had to report a breakdown the level of service has been on a par with the big names in this industry.
This year was a very poor one for the renewals process however. For some reason (admitted but not explained), AXA can no longer take direct debits and this has caused any policy set to auto renewal to enter into a "doom loop" on their online portal making it impossible to renew online and forcing you onto their phone line to renew. Whilst I didn't have to wait too long to complete the renewal over the phone on the second attempt, for some reason the first attempted call went silent without disconnecting.
18. Februar 2026
Antwort von AXA Assistance
Good morning, we are sorry to learn about the difficulties you experienced with your renewal process. Thank you for raising these issues and we will share your feedback with the relevant teams to see where improvements can be made. We appreciate your feedback.
Process to acquire was relatively…
Process to acquire was relatively simple. Purchased ahead of start date for the Breakdown cover so cannot comment ahead .... but the Breakdown Cover Market needs to be more competitive. The AA and RAC - and other Companies - are, in my humble opinion, milking the market and AXA are certainly doing their part to restore a reasonable balance.
18. Februar 2026
Antwort von AXA Assistance
Good morning, we appreciate you sharing your thoughts and are pleased to hear you found our purchase process simple. We acknowledge your thoughts on market competitiveness, and value your feedback.
Antwort von AXA Assistance
Good morning, we are pleased to hear you had a positive experience and our agent was helpful. Many thanks for taking the time to leave a review.
Easy to renew over the phone
Easy to renew over the phone and the person i spoke to was very helpful.
11. Februar 2026
Antwort von AXA Assistance
Good afternoon, we are happy to hear that your renewal process was easy and the person assisting you was helpful. Thank you for your positive feedback!
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.