Bewertung zu Vehicle Rent
Trotz Vollkosko ohne Selbstbeteiligung…
Trotz Vollkosko ohne Selbstbeteiligung lehnt Vehicle Rent die Rückzahlung der Kaution 2050 Euro nach einem Verkehrsunfall in einem mehrspurige Kreisverkehr in Marokko mit der Begründung einer klausel in der AGB
" Bei Fahrlässigkeit oder auch anderen besonderen Situationen, wie z.b. Verkehrsverstoße, kann die Rückerstattung bzw Versicherung entfallen."
Nach dieser Versicherungsklausel Article 7.1 der AGB kann alle Ansprüche abgelehnt werden.
Antwort von Vehicle Rent
Dear Mr Hurth,
Thank you for your message.
Please accept our sincerest apologies for the unpleasant situation which occurred in Morocco.
We have closely investigated the case and we can see that it was handled according to our standard damage claim protocol. We have received confirmation from Check24 that the case was concluded in your favour with the requested refund.
Please accept our sincerest apologies for the duration of the case and any inconvenience caused.
If you need any further assistance, please get back to us on customerservice@vehicle-rent.com or contact us by phone on +44 203 1295 406.
Kind regards,
Emily
Thank you for your message.
Please accept our sincerest apologies for the unpleasant situation which occurred in Morocco.
We have closely investigated the case and we can see that it was handled according to our standard damage claim protocol. We have received confirmation from Check24 that the case was concluded in your favour with the requested refund.
Please accept our sincerest apologies for the duration of the case and any inconvenience caused.
If you need any further assistance, please get back to us on customerservice@vehicle-rent.com or contact us by phone on +44 203 1295 406.
Kind regards,
Emily