Pcoptimum Bewertungen 351

Heads up, everyone — the PC Optimum app didn’t show a deal I was eligible for, and even after following the store manager’s advice to purchase the items and submit a ticket, I’m still being denied the points I earned.

If the app glitches, they won’t make it right — and that’s not okay. Be cautious when relying on the app or shopping at stores that use PC Points. If they can’t back up their own promotions, why should we trust them?

#PCOptimum #ShoppersBeware #MissingPoints #CustomerFrustration

RATING Zero
Customer service NON EXISTENT.
You start a missing points inquiry and get no response.

I’ve had enough of this misleading and frustrating experience with the PC Optimum program. Time and time again, they entice you with offers—especially through PC Express—only to fall short when it comes to actually delivering on the promised points. You carefully meet all the requirements, place your order accordingly, and then they conveniently fail to fulfill your entire order. As a result, you don’t receive the points you were promised.

Even worse, when you do meet all the criteria, they still don’t award the points. And trying to resolve the issue? Completely useless. You submit an inquiry, and in return, get five generic no-reply emails before they abruptly close the case without actually doing anything to help.

I’ve been dealing with this for a long time now, hoping things would improve. They haven’t. It's disappointing to see such a lack of accountability from a company that markets their loyalty program so heavily.

I will be cancelling my PC Financial credit card and moving my business to Scene+ or Air Miles—at least they honour their rewards and respect their customers. Don’t fall for these so-called “offers” without reading all the fine print and expecting to chase after what you’re rightfully owed.

I would give a zero if I could. I swiped my pc optimum card and I didn’t get points when I bought gas at esso. I contacted customer service, produced the bill and they didn’t give me the points and said I didn’t swipe the card but I DID SWIPE the PC optimum card. I’m never buying gas at esso again for the pc points

The PC Express app is a joke. There are more ads than there are food items. The ads are irrelevant, cause extreme load times, take up the entire screen and constantly refresh causing the screen to scroll to the top after scrolling down.

You will have to scroll down because they clearly prioritize food items based on revenue or sponsorship and not what you search for nor want. It's worse than what Google has become. Greed or incompetent decision makers. Pick your poison. It's a really easy fix, just need the right people in place to call it out for what it is so they'll fix it: the worst customer experience app in Canada.

The pc optimum health app is a joke.it started off good and could do up to 3.upon finishing one could add another. You could repeat programs and collect points.they got smart now you get zero points repeating a program and you cam do uo to ten programs but since doing it now for a year and a half and have done all programs so now nothing for months.every once in a blue moon they add a program and cam complete them nothing months again.you use to be able to make points now it's like pulling teeth to earn points.im fed up with it.is there anything shoppers drug mart can do that's good? Use to be fun collecting earning points.that all ended when loblaws took over.(go figure) I've been an optimum member from the very beginning.use to have great points program great customer service.now not so much.haven't given any bragging rights for long time.why should they care as companies like loblaws think they can dictate walk all over people and think they have the upper hand.they are filthy elite globalist

I can't finish the setup process online. I have a card that I've had for years and would like to link online and check the account but I can't get past the setup process. It wants a verification code that it NEVER sends. Over a year of trying to link this card and access an account online..

Customer Care is actually Customer Careless. After several times contacting the careless team about missing points, each time they gave an invalid reason for me not receiving the points. After several times trying to get my deserved points, they just ignored any other communication, proof of receipts to show the valid purchases. They will not let you contact a manager - nothing. I am shopping at Sobeys or Safeway from now on. I have had it with their useless customer careless team and even more useless chatbot.

Depuis le début du programme je suis avec Pc Optimum. En général ca va bien meme si on doit revenir demander les points manquants. J'ai toujours payé mes assurances avec ma carte de crédit car ca me donnait au environ de 20,000 points. Ce que j'ai fait encore cette année fin avril, mais la on refuse de me donner les points en invoquant toutes sortes de raisons bizarres. J'ai fait des dizaines et des dizaines d'achats en ligne et j'ai payé avec ma carte de crédit et j'ai recu mes points alors est-ce qu'on peut m'expliquer ce qui est différent cette fois??? Car sur le site le seul a qui on peur ''parler'' est un robot et ca ne donne rien. Comment rejoindre une vraie personne et s'expliquer? Ils sont vraiment descendus bien bas ....

I have had 4 calls relating to not being able to access my account online. They keep closing the cases without ensuring the problem has been fixed. I was told yesterday that the problem needed to be escalated to technical support and they would call me to ensure what they did on their backend worked before closing the case yet again. They did not. They just closed the case. I will call for the fifth time tomorrow! Hopefully it works this time. If it can’t be fixed I will use up my points and switch over to moi or scene points. This is ridiculous!

This is about customer care. I just called in today to forward what cashiers had directed me to do which was to provide receipt for points which they told me I was deserving of . The agent was mentioning that it was on seperate receipts. I knew this which is why I called in the first place to explain that I was being courteous to let other seniors go ahead of myself. The agent would stick to her point which I was aware of and not let me speak when I was looking for some alternative action in order to receive points she was not receptive to information I was trying to get in terms of finding out when the next offer was sp I could do a refund and finding any solution for me just apologizing which I don't know why she was. I was never allowed to speak. When the call lost reception she did not wish to try and call back and it was unresolved but sent me an email saying the case was closed..I dont remember a phone disconnecting meaning the case is closed without my consent. The worst part was the agent would talk and never pause to let me respond at all.

Well at least I’m not alone. I tried redeeming optimum points at a shoppers optimum bonus redemption event on March 15, 2025. It wouldn’t work and the error message was loyalty account issue. I phoned several times and did the common troubleshooting steps. Then my case number was “escalated to a specialist” and I have been in a stupid email chain ever since. One person even suggested I try a different store and so I collected all my purchases again to get the same error message. They keep asking the same stupid questions, nobody will phone me, and somehow they keep “escalating the issue” to nobody in particular. It has been 1.5 months now and nobody will give me an answer or try very hard to figure it out.

I have been trying to get PC Optimum to delete two cards from their App, that I can no longer use because one was stolen, and the other lost YEARS AGO!
I have been playing email tag (6 emails!) with their "customer care" people for days now, and still with NO results in site! Two days ago (20 April 2025), my request was sent to a "specialist". Why do they insist on making this request so DIFFICULT to answer?
This is the WORST "customer support" "service",that I have EVER dealt with, I would give them 0 stars, but 1 star is all I'm allowed.

Les créateurs du site PcOptimum devraient retourner à l'école de création de sites internets car celui qu'ils ont mis en ligne est fait exprès pour fair RAGER le client !!!
C'est vraiment un torchon !

I have contacted the company 3 times concerning a missing points enquiry. The company has not resolved the issue after two weeks. Dreadful customer service.

I have been collecting stamps to buy cookware and since Dec 2024 they have been telling me they don’t have any cookware to buy! This is a scam! Went in today Feb 9 and still no cookware! Like who do I speak to!

The freeze your account without telling you! I was unable to use my points for over 2 months and did not know why. When you call them they say you're account may have been compromised and reset your password. IF an account is compromised, you have the duty to inform me, and take actions to make sure my data is safe, not just freeze the account.

This morning I got a grocery offer for spending $400 and get 40,000 points when the cashier looked further. Every other grocery store is on the list except the grocery store that I deal with which I always get these offers for that store so I take an hour to contact them and they’re no help Yourself sometimes this is a waste of time. PC Plus points is the worst company you could ever imagine. They rip people off they send you bogus offers and then say oh there’s a catch to that offer. Very bad company.

I have gone to the Loblaws store in North Vancouver 3 times in the last week to purchase a pot with Optimums stamp purchase promotion. Each time there are no pots available. The staff advises they are not sure they will receive any more product for the promotion. Why have the promotion if the product is no going to be available???

Always missing points and a difficult time to get them back. I used to go to the store and a manager would key in the points for me but now this can’t happen because my card has been blocked saying “Good will not allowed”. Can’t get an answer as to why this is happening. My latest points inquiry was from Jan. 7, 2025 and still has not been resolved, although they say it has. Today is Jan. 21, 2025 and still nothing. All I get is the run around. They have given me three case #’s for they same inquiry. Get rid of the points system and lower prices to where they should be and then there are no problems with points and customers can afford food without all this crap.