Pcoptimum Bewertungen 351

HORRIBLE Customer service,none of them can speak English they don't help at all it is a huge joke that these people can hold a job!!

I have had my issues with the PC Optimum, especially with their customer service when it came to points adjustments. I used the app to make all points adjustment requests. All of the small points amounts would be adjusted quickly but any time I shopped for a 20x points event and didn't receive the points, it became a nightmare to get an adjustment. I would have to send in as many as 5 requests before it was finally adjusted. The only way I seem to get any results is after I speak my unfiltered mind. Here's what I messaged them to make a 15000 points adjustment. I said "The question that's popping into my mind at nausea is what in the hell is wrong with you people? How many bloody times do I have to come here and repeat the points adjustment? If you don't like your job, then quit. If you can't keep up or do your job, definitely quit. Clients who experience this as I do will be glad you quit so I won't have to do this over and over." In one other adjustment request it was my 5th attempt where I said to them..."Your program has gotten pretty cheap and your customer service, well, let's say I'm embarrassed for you. I'm going to Shoppers to tell the owner that I may no longer shop at his store (permanently) due to PC Optimum customer service being so damn lousy/unprofessional." I used to get a 20x the points coupon in my app quite frequently, even around times where the flyer had a 20x points event on the Saturday and Sunday. The amounts I had to spend weren't unreasonable either. But that's all changed as I no longer receive any of those 20x coupons in my app and I haven't had one for over 3 yrs. The 20x points events come around in the flyer now with less frequency but even then they come not poised as a reward Loblaw Companies wants and hopes you'll believe it is but, rather they're using it's influence to get you to spend and make them more profit. They are tricking you. The Shopper's flyer runs from Friday to Thursday but none of the items in the flyer are available until Saturday. Many of the 20x points events in the flyer have been saying you have to shop on Friday and Saturday, with Sunday's left to receive a much less valuable so-called reward like a $20 restaurant gift card which expires inside of 3 weeks. They want you in shopping on that FRIDAY. Why? Because you will always pay full price for items you might mistakenly think are on sale when they are in the flyer but are in fact not on sale until Saturday.

When I check out the flyers in the PC app and it appears that there are points to be had that weekend they have also be throwing in the mystery item to entice us. Yes, this would be another profit making and less a valued customer reward thing that you might be influenced enough to fall for. They want you to shop and spend the required amount in order to receive your mystery gift. I once had a mystery gift of a free box of cereal. It's not a mystery if you already know what it is before you shop and I had spent nearly twice the minimum required thinking I would receive a 20x or 25000 bonus points. They told me the box of cereal was my mystery gift. I said "who in their right mind would come and spend over 140 bucks for a damn box of cereal, when I already have a dozen boxes in my cupboard at home?" I reiterated that a mystery is only a mystery if we don't know what it is before hand. I fought for the points I thought I deserved and in the end I got them. I say to everyone "don't shop at Shoppers Drug Mart or any other location that follows the same or similar flyer schedule where one of the days have you paying regular prices." Loblaw Companies Ltd owns PC Optimum and Shoppers Drug Mart and a host of others so a review here should also be linked and expressed throughout the entire group of companies.

I would give a zero if I could. I download my offers every week and scan my PC OptimumTM App. Now if the points don’t show up on my card, there’s no help to remedy the problem. The virtual assistant is useless. I can’t add my points myself and scan my receipt anymore. The app is pretty useless. It takes forever to collect points and they’ve made it so you have to spend more and more money to collect them when prices are already ridiculously high. I’m very disappointed with the App.

this programme is biased against seniors, singletons and frugal shoppers. Many, if not most of the offers ask for large purchases to earn points. For example today my offer of "spend $200 to earn 20,000 points is ludicrous. Many of the "offers" are junk food and the day to day essentials do not earn points. Taking these issues into account along with the higher pricing that is evident in Atlantic Superstores this is not a valuable programme. So far this week I have spent over $70 and earned no points. Little incentive to shop there other than the "member pricing" that does, occasionally benefit me. The Superstores are not value or money for regular, day to day shopping and , we are, essentially paying for any points earned through a higher price.

Should be 0. Went to load offers and it would not let me. Their virtual assistant is USELESS. After a 30-minute wait, someone answered, and the card, in theory, is activated, but all points are missing, and I can't face another extended time on hold. Of course, there is no email option

Before going to shoppers I always check the app/flyers and my points to see how to get the best bang for my buck😊, and the best way to gain more points. Iam very low income so the program helps in many ways. But a few weeks ago I had gained a possible 25,000 through the wheel. I needed to spend $75 to get it. Plus I had a extra loadable 10,000 points, plus over 10,000 on the APP.
I went through the actual till at the Parkland shoppers with a lovely woman working there. She helped me immensely with reaching the $75, and not having to buy more or less. We got there at $75.63 before tax, but it wasn't showing up on the receipt, she also had called for a manager, who also was patient, kind and willing to help. We figured it might take s few days to show. When none of the extra points didn't show I called optimum customer service☹️. Now, I know about the recycling fees don't count,and I thought the ladies also knew (they truly did not know that little tidbit). The lady at customer service informed me that I was missing $.36 cents to hit the $75. I was upset, and asked if anything could be done about it. She just said "no, sorry. Was there anything eles I can help you with".....so I was missing 25,000+10,000 points, thats $40 (with the poinys already earned) of groceries i no longer have. I did phone the location and spoke with I believe was Dawn, could be wrong, and the other young lady who felt really bad about nit knowing that info, but to call optimum head office and speak with a supervisor. First person I spoke to was awesome and understood the situation. He than put me trough to a supervisor, sorry, I have the name but its a special kind of name that I can't pronounce or spell. Within telling him my problem and why its making me so upset me decided to give me full points😀😀. We did not have to argue, he understood the situation completely and was patient.
I did have all names involved, sadly the paper was thrown away.
-Parkland shoppers customer service person (5)
-Parkland shoppers manager. Dawn?(5)
-Home office, 1 male customer service (5)
-home office supervisor (8)....if it could go that high 😊

If I could give 0 stars, I would. The staff handling my request for points for my PC Mobile auto debit are the most incompetent I have ever come across. After I submitted my request, there were numerous exchanges of email, requesting for more information and my providing them in response. They also requested for the same information multiple times! And apparently, my request was so complex that it had to be escalated to a supervisor multiple times, which proved useless. The complaints handling staff are doing their employer a disservice and should be sacked.

Around Christmas time in 2024, PC Optimum sent out promo of purchasing select gift cards and earn 20000 points per every $100 spent in those gift cards and stated the bonus points will be awarded in 6 to 8 weeks which will be in Feb 2025, I purchased gift cards value of $2500 and they wouldn’t award me the points as promised and kept saying problems will be resolved and it has been over 8 months . They are not reliable program at all, will not fall into the same scam by pc optimum again

Grossly incompetent levels of “customer service”. A simple request to replace a damaged card (numbers faded) turned into an almost 2 hour wait on the phone, being bounced from one unskilled employee to another.
I suppose this is what Canadians get when there are so few options, and companies monopolize on that fact. Mediocrity at its finest.

Constantly having problems with PC Optimum Todays problem was that I was supposed to get members price on up to four of the item but only got on one. All were purchased at the same time Could not resolve the issue at the store as the offer is immediately remove from offers because of the purchase of the one . We are begining to to do most of our shopping at stores not associated with Lablaws as PC Optimum is so bad.

I have generally had good experiences with PC Optimum, but within the last little while the options to earn points has gotten more difficult unless you are willing or able to spend ALOT of money every week.
They are too focused on - "if you spend $20 on canned foods you will get X amount of points" or "$50 on poultry you will get X amount of points" etc etc, and the options within your personal sectiin are getting fewer and fewer.
This week i have been given 7 personal options and the choices are pretty much the same week to week no matter what i buy in the store.
Then I have over 10 options where I have to spend $20 - $50 on certain items to gain points, which maybe ok if you are buying for a family, but what about couples or singletons? They don't need to spend a huge amount EVERY week or cannot afford to buy in bulk.
Come On PC Optimum don't ruin a good thing by getting greedy !!

"Customer Service" is a non-existent entity operated out of some distant backwater. Got a World Elite card, and have never received the 45X/$1 spent at Shoppers Drug - just 30X points. Despite several lies (that's all they do) to the effect that the problem will be fixed, it never has been. Almost impossible to contact them anyway - the whole idiot chat bot thing is a total mess, obviously designed simply to make customers go away. Loblaws should be ashamed of this POS operation.

After reading everyone else’s review, I just have to say that I’m so disgusted with the horrible way we have all been treated. I can’t even find a head office to write a complaint letter to. I stopped shopping at any of their stores. Bless you all for sharing your experiences. Good luck to all of us.

On July 13, 2025 I decided to purchase a $100 gift from Shoppers Drug Mart because of the inside offer of 30,000 points when spending $75 or more in-store. The store I visited that day had some technical issues and I could only pay cash. However the PC Optimum system was also down, therefore I could not redeem the digital offer I had within my PC Optimum app. It was a bit complicated and had to insist on getting in touch with their customer service, but it did pay off. Had I simply chosen to get frustrated and give up, I would become one of the resentful customers who would leave an angry one star review. But I understand that every system glitches sometimes, and this situation was really no one's fault. I truly appreciate David who took my call, because he was very patient with me and told me precisely what to do. He kept his promise also and sent me the email that I needed in order to prove my purchase and the offer, consequently prove that I was missing 30,000 points. In less than 48 hours I received another email from Joy Pauline letting me know that my points are added to my PC Optimum app and I can redeem $30. It is true that sometimes things are not going as expected, but I appreciate that there is always willingness to fix what is faulty, and for that I give five stars to PC Optimum. We must judge in righteousness, the way we want to be judged.

The worst. You don't always get the points even when you load the offers and buy the item. Missing points inquiries are a waste of time

I called PC optimum to get assistance with my online PC Optimum account, and after navigating their menu structure for 4 minutes (way too many options), I waited for 25 minutes for an agent, only to be told they were experiencing technical issues and cannot help me. I managed a call centre in a past life and know that they could have and should have given me that info up front, saving me roughly 28 minutes. Additionally, their first message said they were very busy, but that was before I went through the menu so they did not know why I was calling - how did they know they were busy for my type of call. AND, if they could not help anyone online, why were they so busy? All calls would have been 1 minute or less. This simply means that they are not staffing sufficiently as I've received this very busy message on every call for the past 2 weeks (I've had to call 3-4 times). Shameful to say you are associated with this call centre!

DoorDash has recently begun giving PC Optimum points. After linking my optimum account with DoorDash, they offered 5000 points with my first DoorDash purchase over $20. I placed an order and got regular points but no bonus points. PC Optimum says to go through Doordash customer service and I e contacted them three times. After more than an hour on chat the first time, I was told I’d be contacted in 24-72 hours. Four days later, I’ve again contacted them and was told I’d get my points within 48 hours. Three days later, still no points. I was told they’d get back to me within three days. No call back and still no points. It’s obvious they have no intention of issuing the points but just want to wear me out until I give up.

Unable to log into the app. Unable to go on the website. Unable to use my points. Deleted and reinstalled app. No use. Starting to really suck here!!!
Others are complaining that PC has been hacked and their points stolen.

Zero customer service.
Done shopping anywhere that uses that card.

I have shopped at Loblaw-affiliated stores for a very long time. Over the last 5 years, we have shopped almost exclusively at local Zehrs or No Frills. I think I have redeemed points once for say $20.00. My current point total is 5939 for a total value of $5.93. What a LOUSY loyalty program.