Pcoptimum Bewertungen 351

My daughter lost her money in checking account someone used her account and changed her phone number she phoned the customer service after a few minutes its hanged scammer!!

I get weekly offers for shopping at Canadian Superstores; however, for the past 2 months when I've selected offers and arrive at the cash register; there is no record of my offers at the store level. I end up returning all the products. In addition to wasting my time, I end up leaving the store angry & frustrated. Complaints to Customer Service don't improve the services advertised. I am a PC Financial World Elite MasterCard holder and am considering closing my account and stop doing business with Loblaws and it's affiliates. Safeway provides honest good service & pricing.

My points were not transferred to new Optimum card
Called the number after being told at the store that I needed to do it over the phone. Calling is worse than Rogers/Bell. Waited 20 minutes. Maria finally answered, who could barely speak English, she pretended she couldn't hear me and hung up.

Long wait.... couldn't understand two different people because of strong accents and they couldn't understand us either. Nothing was accomplished after 2 hours on the phone.

*** WARNING ***. PC Optimum likes to scam people out of points. They want you to spend your hard-earned money on offers, but they are constantly ripping people off. I've had too many problems with PC Optimum not giving me points on my offers and taking points away from me because of their mistakes, and it's disgusting. I highly recommend you avoid PC Optimum Optimum because they are known for this. I've had to contact them too many times to get my "missing points". Loblaw is very greedy and they are pure scum.

Considering the greed that exists in the grocery stores now, Plus the idiocy and greed of political parties, the mismanagement and apathy that exists with both, my afternoon card doesn't go as far as it used to. I have to spend more to get little. Today was no exception. I usually get 9 to 10 offers on my card every Thursday, today I got three, three whole effing offers. It's getting hard to trust anybody anymore especially Loblaws PC Optimum and whoever else has points cards. We keep getting less and less. Oh well, it was prophesied.

I have been trying for months to resolve an issue with my PC optimum account. since upgrading to a better Mastercard the points program has not worked.. Trying to deal the incompetent staff and long wait times on the phone, I am boycotting their stores until they get it sorted. 3 months is long enough!

They don't resolve tickets just close them

I recently updated my Optimum card. I called the customer service to transfer my points from the old one to the new one.
I had to wait over 20 minutes for them to connect, then another 20 minutes while I explained, and finally, they told me I had to buy something to update the card.
I did so and called again a few hours later. This time, after 20 minutes on hold, the girl started asking me all the same questions again, and finally, she told me my new card was false? I wanted to speak to a manager, but she told me to leave my phone number and she' will call back within two days.
Unfortunately, this was my bitter experience.
I don't know if they value their image and respect.

Every week I’m sent “offers”… the offers are for products at NoFrills… but I learned today that the deal price is only at one specific store. Nothing in the app specifies this in any way.
Unethical.

Made a gift card purchase almost a month ago , offer was for 30k points on 200 in gift card. Points have not been applied I sent inquiry with screen shots got an email the inquiry was closed.. in total I have called 3 x and sent 2 inquiries and no response. This is not the first time points have not been applied this is just the first time I am voicing complaint. Don't trust the offers

When shopping on Black Friday was supposed to make $40,000 on every hundred I spent went to check out I got the stamps but yeah zero points and when I found they only gave me 40 out of $267 spent next shopping trip spent $197 only to get 400 points send several points inquiries even phone and yeah no they're not going to help this program is garbage I also spend through their PC money account over $4,000 a month and yet only ever have very few points

President's Choice
I'm really disappointed with the PC points program. I'm missing 50,000 points from offer's a week & a half ago.
I've called 4 times.
1st from the store before leaving to go home. I was on hold almost 30 min.
2nd when I got home almost a 2hr phone call to a call center in South Africa with poor service.
3rd over an hour call to a call center in the Philippines given a tracking number told 24-48 hrs to resolve.
4th call 4 days later trying to give extra time to resolve, to the Brampton Head office. I said to reception that I would like to talk with someone locally. Transferred to somewhere in Asia ( she wouldn't say what country) & told me it's still under review.
I purchased your gift card offers in good faith to give as Christmas gifts & was intending to use the bonus points to help another family for their groceries over the holidays.

I'm extremely disappointed & dissatisfied with what's taken place, how it's been handled & the amount of time it's taken making these phone calls.
I expect to be credited with the points offered & at this point there should be extra for good will, customer loyalty and the excessive amount of time invested in this inconvenience.

Fresh co, food basics & Walmart are as close to home or closer. Should I start shopping there? Instead of no frills?

It should also be noted that I've been a loyal customer building up in excess of 1,000,000 PC points.

If I could give zero stars I would.
First Tried to link PC Financialto my PC Optimum card on November 13th, Its now December 8th and I cant link the accounts. I obtained the PC express card in part to get free PC express. Now I can't place delivery orders without paying for the service. I have contacted PC Financial a few times and they refer me to PC optimum so they are useless. PC Optimum who I contact weekly has over the last mont, promised me the proble would be corrected shortly. E mails that I receive tell me that the problem was rectified (Turns out they had just deleted multiple case numbers though I go through a detailed history on my each time I call). For the last 4 weeks the issue has been assigned to specialists. When I ask to speak to a supervisir I am told that is not possible at that time but on 3 occassions I was told that I would get a call back but that never happened), Extremely disappointed long term PCOptimum cliet.

I have used my pc optimum card at Fortinos for the last 3 shops. Spent $300 total and got 0 points.

horrible customer service. apparently, there is a glitch in my account due to which i don't get points for purchases at all using my phone number linked to the account. I tried to explain it to them thousand times but i get the same answer that i haven't used my card or phone number. I don't know if I was talking to a robo or a human. but if it was a human, they need to be trained MORE. Still i don't get points. Stopped using it.

Concerning this Shoppers drug mart WHEELS OF DEAL game I was eligible to play to earn PC points, I couldn’t play it with my phone and after several trials, I called their customer service and I waited for more than 30mins for an agent to answer me and he transferred my call to another agent and I had to wait for more than 1hour to be answered and still no response. PC customer service is whack . A whole one hour wait with no response??? That was the worst experience ever. I had to buy my beauty products without any points back.
THE WORST CUSTOMER EXPERIENCE EVER. I was actually standing at Shoppers drug mart for this whole experience. Imagine standing and waiting to be attended to for more than 1hr and still no response.
I WONT ADVISE ANYONE TO GET THIS APP. PERIOD!!!

Au téléphone ou par courriel, aucun service ou aucune réponse. On laisse le tout en suspens. Un gros zéro.

I tried the PC Optimum chat, which was of no help. Then when I was connected to an agent, it was like talking to a robot. I only got help when I called 1 (800) 296-2332.

RUDE Customer Service Reps.can barely speak English.most of them don't know what they are doing!!