Claiming they my Flip 6 is outside of warranty due to impact damage and are trying to sting me for £250. The phone has lived inside its case since day 1 and has had no 'impact damage' since its b... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I request a repair from Samsung. The entire experience was smooth and easy. The parcel company collected my device from my house and then Samsung's technicians repaired it and sent it back to me withi... Mehr ansehen
Unternehmen hat geantwortet
My local, Samsung authorised repair centre at EE said warrenty wouldn't cover my LED issue so wanted to charge me £700+ to repair the whole phone instead. I went through Samsung Support and they then... Mehr ansehen
Unternehmen hat geantwortet
The service i recieved was fantastic. The whole process from reporting my repair to i being sent, repaired and recieved back was less than a week. I recieved updates of the status of repair ans whe... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
We are an official Samsung repair partner, repairing both in and out of warranty smartphone, tablet and wearable devices to Samsung's high standards.
Kontaktinformationen
TMT First, Holditch House, Holditch Road, ST5 9JQ, Staffordshire, Vereinigtes Königreich
- 01782 576930
- info@tmtfirst.co.uk
- tmtfirst.co.uk
4,5
Hervorragend
2764 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 98 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Professional and Efficient Service
Very good service, quick and efficient. Highly recommend.
19. April 2026
Antwort von TMT First
Hi there, Seet.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience here with us at TMT First.
Kind regards
Owen
Thanks for quick pickup and delivery
Thanks for quick pickup and delivery. Very pleased for the repair and quick turn over. Thank you
18. April 2026
Bewertung ohne vorherige Einladung
Antwort von TMT First
Hi there, Muhammad.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us here at TMT First.
Kind regards
Owen
Time of delivery was prompt
16. April 2026
Antwort von TMT First
Hi there, Youpele.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us here at TMT First.
Kind regards
Owen
Super Service
Excellent service from pick up & packaging to the fast repair process followed by return
17. April 2026
Bewertung ohne vorherige Einladung
Antwort von TMT First
Hi there, Julie.
Thank you for leaving feedback. We are thrilled to hear that you had a great experience with us here at TMT First.
Kind regards
Owen
Brilliant service
Brilliant service. I had an item sent to them for repair and it was sorted out and back to me within 4 working days of leaving the house. They even called a week later asking if everything was still okay with it and if the fixes were working well.
13. April 2026
Antwort von TMT First
Hi there, Martin.
Thank you for leaving feedback. We are thrilled to hear that you had a great experience with us here at TMT First.
Kind regards
Owen
Fast and efficient, what more could you want?
Fast, precise, no time wasted.
17. April 2026
Bewertung ohne vorherige Einladung
Antwort von TMT First
Hi there, Darius.
Thank you for leaving feedback. We are thrilled to hear that you had a great experience with us here at TMT First.
Kind regards
Owen
This was the Authorised Service Partner…
This was the Authorised Service Partner for Samsung they processed my repair /replacement in good time and was happy. I was kept informed all along the process when updates where necessary.
31. März 2026
Antwort von TMT First
Hi there, Richard.
Thank you for leaving feedback. We are thrilled to hear that you had a great experience with us here at TMT First.
Kind regards
Owen
Amazing
Amazing, great job, quick service. Definitely recommend
15. April 2026
Bewertung ohne vorherige Einladung
Antwort von TMT First
Hi there, Mirka.
Thank you for leaving feedback. We are thrilled to hear that you had a great experience with us here at TMT First.
Kind regards
Owen
Quick efficient and clean stress free…
Quick efficient and clean stress free experience. DPD picked collected and delivered it back but TMT looked after my device. Returned all repaired, a lot then I expected too. Was originally told 10-12 working days but got it back within 7 working days.
15. April 2026
Antwort von TMT First
Hi there, Mohammed.
Thank you for leaving feedback. We are thrilled to hear that you had a great experience with us here at TMT First.
Kind regards
Owen
Antwort von TMT First
Hi there, Robert.
Thank you for leaving feedback. We are thrilled to hear that you had a great experience with us here at TMT First.
Kind regards
Owen
Antwort von TMT First
Hi there, Luis.
Thank you for leaving feedback. We are thrilled to hear that you had a great experience with us here at TMT First.
Kind regards
Owen
It is rare to experience such efficient, helpful service.
I was happy and impressed with the speed and efficiency and ease of the service. Thank you so much!
15. April 2026
Bewertung ohne vorherige Einladung
Antwort von TMT First
Hi there, JustAnswer.
Thank you for leaving feedback. We are thrilled to hear that you had a great experience with us here at TMT First.
Kind regards
Owen
Fixed and returned in 5 days! Amazing
After having my Samsung Galaxy Ring for 11 months, I noticed the rapid decrease in battery life. Despite charging, the battery would constantly drain. I requested a repair via the Samsung website who arranged for the item to be picked up, inspected and then returned. Item was picked up on Friday, delivered to the repair centre on Saturday and fixed by Monday. My item was returned on Wednesday.
The team done an amazing job and now my item is working as expected. Couldn't fault how quick the turnaround was and extremely pleased with both TMT and Samsung.
17. April 2026
Antwort von TMT First
Hi there, Victoria.
Thank you for leaving feedback. We are thrilled to hear that you had a great experience with us here at TMT First.
Kind regards
Owen
Sumsung Galaxy ring
The initial repair was rejected before a complaint was raised with Sumsung UK. Apparently the repair facility didn't have a copy of the guarantee from the vendor. Why didn't they request this before rejecting the repair request? Once this was resolved the ring was sent again and a replacement issued to me. A little disappointing in the way the internal processes were handled.
17. April 2026
Antwort von TMT First
Hi there, Alex.
Thank you for leaving feedback.
We apologise about any inconvenience regarding your first initial order, but we are pleased to hear that it has since been resolved and the ring/cradle has now been fixed for you.
Kind regards
Owen
Twice now I've had good service
This is the second repair I had with Samsung. The second was done before complete failure due to the success of the first.
7. April 2026
Bewertung ohne vorherige Einladung
Antwort von TMT First
Hi there, Jane.
Thank you for leaving feedback. We are thrilled to hear that you had a great experience here with us at TMT First.
Kind regards
Owen
Repair took place faster than expected…
Repair took place faster than expected with an outstanding resolution.
Highly recommended.
13. April 2026
Bewertung ohne vorherige Einladung
Antwort von TMT First
Hi there, Emilio.
Thank you for leaving feedback. We are thrilled to hear that you had a great experience here with us at TMT First.
Kind regards
Owen
Antwort von TMT First
Hi there, Jamie.
Thank you for leaving feedback. We are thrilled to hear that you had a great experience here with us at TMT First.
Kind regards
Owen
Antwort von TMT First
Hi there, S C.
Thank you for leaving feedback.
We are pleased to hear that you have had a great experience here with us at TMT First.
Kind regards
Owen
Easy repair sevice and pretty quick
Having your main phone out of action is a pain, but these guys at least minimised the pain. Phone collected Tuesday, back fixed on Saturday with minimal effort from myself. Good level of updates so I knew what was going on without having to check a website etc. Also, allowing the phone to go for repair in 'maintenance mode' means the phone is secure and I didn't have to reinstall everything when I got the phone back.
Thanks.
11. April 2026
Bewertung ohne vorherige Einladung
Antwort von TMT First
Hi there, Andrew.
Thank you for leaving feedback.
We are pleased to hear that you have had a great experience here with us at TMT First.
Kind regards
Owen
Sorted quick
Sorted quick, delivered back in 5 days fantastic job.
9. April 2026
Bewertung ohne vorherige Einladung
Antwort von TMT First
Hi there, Christopher.
Thank you for leaving feedback. We are thrilled to hear that you had a great experience here with us at TMT First.
Kind regards
Owen
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