Claiming they my Flip 6 is outside of warranty due to impact damage and are trying to sting me for £250. The phone has lived inside its case since day 1 and has had no 'impact damage' since its b... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I request a repair from Samsung. The entire experience was smooth and easy. The parcel company collected my device from my house and then Samsung's technicians repaired it and sent it back to me withi... Mehr ansehen
Unternehmen hat geantwortet
My local, Samsung authorised repair centre at EE said warrenty wouldn't cover my LED issue so wanted to charge me £700+ to repair the whole phone instead. I went through Samsung Support and they then... Mehr ansehen
Unternehmen hat geantwortet
The service i recieved was fantastic. The whole process from reporting my repair to i being sent, repaired and recieved back was less than a week. I recieved updates of the status of repair ans whe... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
We are an official Samsung repair partner, repairing both in and out of warranty smartphone, tablet and wearable devices to Samsung's high standards.
Kontaktinformationen
TMT First, Holditch House, Holditch Road, ST5 9JQ, Staffordshire, Vereinigtes Königreich
- 01782 576930
- info@tmtfirst.co.uk
- tmtfirst.co.uk
4,5
Hervorragend
2764 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 98 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
The repair was really quick and fixed…
The repair was really quick and fixed the issue. Overall a great service !
10. April 2026
Bewertung ohne vorherige Einladung
Antwort von TMT First
Hi there, Muhammad.
Thank you for your kind review!
We’re delighted to hear that the repair was completed quickly and resolved the issue for you. Providing efficient, high-quality service is what we aim for, so it’s great to know we met your expectations.
We really appreciate your support!
Kind regards
Owen
Updates , Fast, Quality Repair
Constant updates and pay portals were sent so I could keep my repair going as quickly as possible. Updates on completion and delivery back were prompt and exact. My repair looks like new !
25. April 2026
Antwort von TMT First
Hi there, Steven.
Thank you for your fantastic feedback!
We’re really pleased to hear that our regular updates and payment process helped keep everything moving smoothly for you. It’s great to know the timing and communication met your expectations, and even better that your repair came back looking as good as new. We truly appreciate your support and look forward to helping you again in the future.
Kind regards
Owen
Quick and efficient service!
Quick and efficient service!
24. April 2026
Bewertung ohne vorherige Einladung
Antwort von TMT First
Hi there, Mrs Kinga Karolina Syska-Kiryluk.
Thank you for your feedback!
We’re glad to hear you were happy with our quick and efficient service. We appreciate your support and hope to assist you again in the future.
Kind regards,
Owen
The repair from start to finish was…
The repair from start to finish was done fast and efficiently.
24. April 2026
Bewertung ohne vorherige Einladung
Antwort von TMT First
Hi there, Justin.
Thank you for your feedback!
We’re pleased to hear that your repair was completed quickly and efficiently from start to finish. That’s exactly the level of service we aim to provide every time.
We appreciate your support and look forward to helping you again in the future.
Kind regards,
Owen
Really quick service
23. April 2026
Bewertung ohne vorherige Einladung
Antwort von TMT First
Hi there, Jon.
Thank you for your feedback!
We’re glad to hear you were happy with the speed of our service. Providing a quick and efficient experience is something we always strive for.
We appreciate your support and hope to assist you again in the future.
Kind regards,
Owen
Very good
Very good, repaired my mobile screen, which I'm currently using to type this review.
25. April 2026
Bewertung ohne vorherige Einladung
Antwort von TMT First
Hi there, Matt.
Thank you for your great review!
We’re really pleased to hear that your mobile screen repair was a success, and even better that you’re already putting it to good use! It’s always rewarding to know our repairs make a real difference.
We appreciate your feedback and are here if you need anything in the future.
Kind regards,
Owen
Samsung Watch 8 had battery charging…
Samsung Watch 8 had battery charging issues, was picked up, fixed and sent back within a week. Amazeballs!
24. April 2026
Bewertung ohne vorherige Einladung
Antwort von TMT First
Hi there, Greg.
Thank you for your fantastic review!
We’re delighted to hear that your Samsung Watch 8 was repaired and returned to you so quickly, and that you’re happy with the outcome. It’s great to know the collection, repair, and return process all went smoothly within the week.
Your feedback is truly appreciated, and we’re always here if you need any further assistance.
Kind regards,
Owen
The service was great from start to…
The service was great from start to finish, letting me know when my watch was being picked up to when the repair was completed and being delivered back to me. Thanks 👍
24. April 2026
Bewertung ohne vorherige Einladung
Antwort von TMT First
Hi there, Michael.
Thank you for your great review!
We’re really pleased to hear that you had a positive experience from start to finish and that our updates kept you well informed throughout the process. It’s great to know everything, from collection to repair and delivery, went smoothly with your watch.
We truly appreciate your feedback and your thanks, and we’re always here if you need us again.
Kind regards,
Owen
Overall service is good
16. April 2026
Antwort von TMT First
Hi there, Ali.
Thank you for your feedback!
We’re pleased to hear that you found our overall service to be good. If there’s anything we could have done to make your experience even better, we’d really value your thoughts.
We appreciate your support and hope to assist you again in the future.
Kind regards,
Owen
Couldn't fault the service at all
Couldn't fault the service at all, very pleased, kept me updated every step along the way and my item was collected from the house, sent for repair, sent back to the house all within 5 days.
5 star!
25. April 2026
Bewertung ohne vorherige Einladung
Antwort von TMT First
Hi there, Sarah.
Thank you for your wonderful 5-star review!
We’re delighted to hear that you were so pleased with the service and that the regular updates kept you informed throughout the entire process. It’s great to know the collection, repair, and return all went smoothly and within such a quick turnaround.
Your feedback means a lot to us, and we’re really glad we could provide a service you couldn’t fault. If you ever need assistance again, we’ll be more than happy to help.
Kind regards,
Owen
Antwort von TMT First
Hi there, Neil.
Thank you for your kind feedback!
We’re really pleased to hear you had a great experience with our service. Your support is truly appreciated, and we’re always here if you need us again.
Kind regards,
Owen
Good experience very quick
Good experience very quick
20. April 2026
Bewertung ohne vorherige Einladung
Antwort von TMT First
Hi there, Matt.
Thank you for your review!
We’re glad to hear you had a good experience and that our service was quick. Providing efficient and reliable support is something we always aim for, so it’s great to know we delivered on that for you.
We appreciate your feedback and look forward to assisting you again in the future.
Kind regards,
Owen
They provide a wonderful repair service…
They provide a wonderful repair service for Samsung products. I had damaged one of my Galaxy Buds3 Pro earpieces, and through Samsung Members I was able to get them picked up by a well renowned courier. Turnaround was remarkably quick following their inspection and quote, and the outcome a great success, like new again!
23. April 2026
Bewertung ohne vorherige Einladung
Antwort von TMT First
Hi there, John.
Thank you for your fantastic review!
We’re delighted to hear about your positive experience with our Samsung repair service. It’s great to know that the collection process via Samsung Members was smooth and that you were satisfied with the quick turnaround following inspection and quotation.
Most importantly, we’re pleased we could restore your Galaxy Buds3 Pro earpiece to “like new” condition. Your feedback means a lot to our team and reinforces our commitment to providing efficient, high-quality service.
If you ever need assistance again, we’ll be more than happy to help.
Kind regards,
Owen
TMT First went the extra mile and…
TMT First went the extra mile and organised a replacement device instead of a repair.
As it was a replacement the device has been returned extremely quickly, and is in full working order.
20. April 2026
Bewertung ohne vorherige Einladung
Antwort von TMT First
Hi there, Darren.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience here with us at TMT First.
Kind regards
Owen
Quick
Quick, fixed(actually replaced to aid speed of return).Clean device. Thank you.
20. April 2026
Bewertung ohne vorherige Einladung
Antwort von TMT First
Hi there, Adedayo.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience here with us at TMT First.
Kind regards
Owen
Straight swap for a new Samsung Galaxy…
Straight swap for a new Samsung Galaxy buds 3 pro
23. April 2026
Antwort von TMT First
Hi there, Masteroftimeuk.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience here with us at TMT First.
Kind regards
Owen
Absolutely great service
Absolutely great service, amazing communication at every stage, cannot fault.
I would highly recommend 👌
14. April 2026
Antwort von TMT First
Hi there, Mr Birring.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience here with us here at TMT First.
Kind regards
Owen
Out standing work speeded turn around…
Out standing work speeded turn around would recommend them all day
21. April 2026
Bewertung ohne vorherige Einladung
Antwort von TMT First
Hi there, Tony.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience here with us at TMT First.
Kind regards
Owen
Great customer service and replaced my…
Great customer service and replaced my damaged galaxy buds. Called me to to give me an update on repair
20. April 2026
Bewertung ohne vorherige Einladung
Antwort von TMT First
Hi there, James.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience here with us at TMT First.
Kind regards
Owen
Item came back saying it was repaired…
Item came back saying it was repaired however, no notes saying 'what has been repaired' and the fault still continues.
16. April 2026
Antwort von TMT First
Hi there, James.
Thank you for leaving feedback.
When checking your account, I can see that we made contact with you following the latest order with us advising you to arrange a collection through Samsung so we can investigate your issues further.
Previously, you had both replacement buds and a cradle so we need to see why you are still experiencing the same fault despite a succesfull repair.
Kind regards
Owen
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