Claiming they my Flip 6 is outside of warranty due to impact damage and are trying to sting me for £250. The phone has lived inside its case since day 1 and has had no 'impact damage' since its b... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I request a repair from Samsung. The entire experience was smooth and easy. The parcel company collected my device from my house and then Samsung's technicians repaired it and sent it back to me withi... Mehr ansehen
Unternehmen hat geantwortet
My local, Samsung authorised repair centre at EE said warrenty wouldn't cover my LED issue so wanted to charge me £700+ to repair the whole phone instead. I went through Samsung Support and they then... Mehr ansehen
Unternehmen hat geantwortet
The service i recieved was fantastic. The whole process from reporting my repair to i being sent, repaired and recieved back was less than a week. I recieved updates of the status of repair ans whe... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
We are an official Samsung repair partner, repairing both in and out of warranty smartphone, tablet and wearable devices to Samsung's high standards.
Kontaktinformationen
TMT First, Holditch House, Holditch Road, ST5 9JQ, Staffordshire, Vereinigtes Königreich
- 01782 576930
- info@tmtfirst.co.uk
- tmtfirst.co.uk
4,5
Hervorragend
2764 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 98 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
The phone hot when using it..
The phone hot when using it..
My USB cord was never returned. I contacted them and not even an effort to send me the cord...I was told I won't get it...
Poor customer service...
29. März 2026
Bewertung ohne vorherige Einladung
Antwort von TMT First
Hi there, Emmanuel.
Thank you for leaving feedback.
When trying to make contact with you a voicemail was left but we have not heard anything back from you since this review. Can you please contact Samsung on 0333 000 0333 where they can assist further.
Kind regards
Owen
I sent my damaged Samsung Ring back for…
I sent my damaged Samsung Ring back for repair and instead of asking me await the repair they sent me a new ring back! Absolutely unbelievable customer service.
30. März 2026
Bewertung ohne vorherige Einladung
Antwort von TMT First
Hi there, Nicola.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us here at TMT First.
Kind regards
Owen
Super quick turn around
Super quick turn around. They ended up replacing rather than repairing my Galaxy buds pro 3 for what I can presume is a refurbished pair but I'm okay with that.
5*'s
24. März 2026
Bewertung ohne vorherige Einladung
Antwort von TMT First
Hi there, Roy.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us here at TMT First.
Kind regards
Owen
Excellent service.
The customer service provided was exceptional, with prompt responses to all email inquiries directed to TMT. The repair process under Samsung warranty was executed with remarkable efficiency. The entire service, from collection to delivery, was seamless and highly professional. Being without a mobile device can be a significant inconvenience, and i extend my sincere gratitude to TMT for their swift turnaround.
24. März 2026
Bewertung ohne vorherige Einladung
Antwort von TMT First
Hi there, Amrik.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us here at TMT First.
Kind regards
Owen
My phone was picked up ,fixed and…
My phone was picked up ,fixed and delivered back to me in 4 day s ,the process was easy too ,brilliant service
25. März 2026
Bewertung ohne vorherige Einladung
Antwort von TMT First
Hi there,Michelle.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us here at TMT First.
Kind regards
Owen
Fantastic service
Phone came back quickly and like new
28. März 2026
Bewertung ohne vorherige Einladung
Antwort von TMT First
Hi there, Helen.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us here at TMT First.
Kind regards
Owen
Excellent service
Excellent service. Item collected for repair on Tuesday and returned by Saturday Morning, really cannot fault the service.
kept informed throughout all stages of inspection/repair and return.
28. März 2026
Antwort von TMT First
Hi there, Ian.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us here at TMT First.
Kind regards
Owen
Flip phone was repaired timely and…
Flip phone was repaired timely and updates were given as well. Thank you
20. März 2026
Antwort von TMT First
Hi there, Kc.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us here at TMT First.
Kind regards
Owen
My watch was returned with exactly the…
My watch was returned with exactly the same fault. No one asked what the problem was or explained to me what was actually repaired. So sadly zero stars .
How do you even know what the problem was ???
19. Februar 2026
Antwort von TMT First
Hi there, Bellas.
Thank you for leaving feedback.
We are sorry to hear this.
When reviewing your recent repair it shows a full repair was completed with a new main board, battery and speaker along with all the final checks passed too.
Please contact Samsung on 0333 000 0333 where they can assist further with trouble shooting steps.
Kind regards
Owen
Antwort von TMT First
Hi there, Muhammad.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us here at TMT First.
Kind regards
Owen
Brilliant service
Brilliant service from sending phone to return kept informed all steps of the way on status of the repair
25. März 2026
Bewertung ohne vorherige Einladung
Antwort von TMT First
Hi there, Sam.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us here at TMT First.
Kind regards
Owen
Antwort von TMT First
Hi there, Mr Emmanuel.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us here at TMT First.
Kind regards
Owen
Simple! Quick! Hassle free!
Collected within 24 hours, repaired in 2 working days and delivered back to me next day after that! Superb!
18. März 2026
Bewertung ohne vorherige Einladung
Antwort von TMT First
Hi there, Mrs S.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us here at TMT First.
Kind regards
Owen
This made my grandson very happy all…
This made my grandson very happy all fixed thanks
20. März 2026
Bewertung ohne vorherige Einladung
Antwort von TMT First
Hi there, Sue.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us here at TMT First.
Kind regards
Owen
Very fast service.Thanks
27. März 2026
Antwort von TMT First
Hi there, Alternative für Deutschland.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us here at TMT First.
Kind regards
Owen
Happy customer.
The service, what I received was very quick and efficient and very professional.
27. März 2026
Antwort von TMT First
Hi there, Owen
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us here at TMT First.
Kind regards
Owen
Quickly fixed and returned
Quickly fixed and returned
26. März 2026
Bewertung ohne vorherige Einladung
Antwort von TMT First
Hi there, Craig.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us here at TMT First.
Kind regards
Owen
Flawless
I did not deal with this company directly but rather through Samsung repair service.
They replaced my flip phone screen protector that was peeling of in the middle.
Can't fault them for nothing!
It got fixed within one day and sent straight back. Phone looks brand new and so far works perfec. Very happy!
24. März 2026
Bewertung ohne vorherige Einladung
Antwort von TMT First
Hi there, KrasY.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us here at TMT First.
Kind regards
Owen
Brilliant service and so quick
Brilliant service and so quick. They kept me updated the whole time. Highly recommended
17. März 2026
Antwort von TMT First
Hi There, Sharman.
Thankyou for taking the time to leave a review and it's great to hear that you were kept informed throughout!
Many Thanks,
Kay
Professionally repaired and returned…
Professionally repaired and returned within a week
24. März 2026
Bewertung ohne vorherige Einladung
Antwort von TMT First
Hi there, Ashley.
Thank you for leaving feedback.
We are pleased to hear that you had a great experience with us here at TMT first.
Kind regards
Owen
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.