Pott Candles Bewertungen 277

TrustScore 4.5 von 5

4,4

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Treated the home to the new tomato pot & candle, absolutely delightful. Also a new reed diffuser with fig fragrance, beautiful. Always well packed & definitely worth the money. No sooty residue... Mehr ansehen

Bewertet mit 1 von 5 Sternen

Customer services is the worst I have experienced which is a real shame as like the product. But I had a query on my order and tried to contact Potts Candles several times with no response. So then t... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Pott candles are lovely. Timely delivery. Beautifully packaged. Candles have always been a weakness of mine and always bought shop or anything that smelled interesting- sometime to be disappointed by... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Love my refillable Potts, I have one of each size and a match pot as well! I have tried several of the scents over the last year, some definitely stronger than others, but Eden a definite favourite an... Mehr ansehen

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4,4

Hervorragend

TrustScore 4.5 von 5

277 Bewertungen

5 Sterne
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1 Stern

Bittet Kunden um Bewertungen

Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.

Hat 27 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 2 Wochen

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Bewertet mit 5 von 5 Sternen

Always amazing

Always an amazing product that smells amazing and lights up the room

23. März 2025
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Antwort von Pott Candles

Thanks so much for the review Scott, glad you love our products! Team Pott

Bewertet mit 5 von 5 Sternen

Beautiful.pots

Beautiful pots gorgeous candles that you can refill the pots with different fragrances and enjoy time and time again

3. April 2025
Bewertung ohne vorherige Einladung
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Antwort von Pott Candles

Thank you so much for such a lovely review, Karen. We are delighted that you are enjoying our products and love the concept! Team Pott

Bewertet mit 5 von 5 Sternen

Beautiful pots and scents

Such beautiful pots, and such lovely scents! The candles burn nicely, are really long lasting, and there is a good collection of scents without being overwhelming. Love the seasonal scents too! Had a quick question and the customer service team responded quickly and helpfully.

2. April 2025
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Antwort von Pott Candles

Hi Kirsten, so glad you're happy with our service. We hope you love our products! Thanks Team Pott

Bewertet mit 5 von 5 Sternen

Absolutely love the Potts and candles

Absolutely love the Potts and candles. Stand out from everything else on the market. So much so I have bought them in all sizes and colours. Fast delivery, well packaged and customer service is fantastic.
Will certainly be back for more!

2. April 2025
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Antwort von Pott Candles

Thank you so much for such a lovely review, Rachael. We are delighted that you are enjoying our products - thank you for being such a great customer. Team Pott

Bewertet mit 5 von 5 Sternen

Excellent customer service …

I am very pleased with the customer service I’ve received. I ordered the starter set but unfortunately the pot was broken when it arrived. I contacted customer services and they responded very swiftly, sent me a replacement which arrived safely and very quickly.

2. April 2025
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Antwort von Pott Candles

Thank you so much for such a lovely review, Sue. We are so glad it has arrived and hope you love the product. Team Pott

Bewertet mit 5 von 5 Sternen

I love Pott candles

I love Pott candles, and have been buying them since 2023 and watched them grow but they still look after their loyal customers. Any problems are sorted quickly and I think the qtrly subscription is a great idea as I won't miss out on the seasonal scents. All my family get Pott as gifts so it is lucky they smell fantastic and look so pretty.

1. April 2025
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Antwort von Pott Candles

Thank you so much for your continued support, it means the world to us! We're so glad you've been with us since 2023 and that you've seen us grow while still feeling looked after. We love that Pott has become part of your gifting tradition, your family has excellent taste!

Thanks,

Team Pott

Bewertet mit 5 von 5 Sternen

Amazing idea and really well executed

Amazing idea and really well executed. The Potts are really cute and come in lots of colours (I'm a sucker for a limited edition). The candles kick out way more scent than my super expensive ones and smell really luxurious. Customer service is always great and I won't buy a candle from anywhere else now!

8. März 2025
Bewertung ohne vorherige Einladung
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Antwort von Pott Candles

Thank you so much for your lovely review! We're so happy to hear you're enjoying your Pott Candles. We’re so grateful to have you as part of the Pott community!

Thanks

Team Pott

Bewertet mit 5 von 5 Sternen

Pott Candles have brought us a lot of…

Pott Candles have brought us a lot of joy. They allowed me to create subscriptions for my friends as a Christmas gift. Each month they have had a gorgeous little candle delivered to bring light and a sweet scent to the winter months. They have been so thoughtful and helpful. How lovely. Thank you

31. März 2025
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Antwort von Pott Candles

Thanks for your kinds words Sarah. So glad you and your friends love our candles. Team Pott

Bewertet mit 5 von 5 Sternen

Lovely scent

Fresh scent, long lasting

18. März 2025
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Antwort von Pott Candles

Hi, so glad you're happy with our service. We hope you love our products! Thanks Team Pott

Bewertet mit 2 von 5 Sternen

Great pot

Great pot, lovely scent, good customer service. Problem - tunnelling candles. I received starter set and candle tunnelled badly. Pott sent a replacement for free which I lit today. Same experience - massive tunnelling on first burn despite following all guidance. At nearly £30 a candle, I’d expect better and now I’m disappointed that the refill principle isn’t going to work for me as I am apprehensive about purchasing more only to have them tunnel.

23. März 2025
Bewertung ohne vorherige Einladung
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Antwort von Pott Candles

Hi Rebecca,

Thank you for your order and we are very sorry you have had issues with the candles - we don't want our candles to have any issues so thank you for bringing this to our attention so that we can rectify this.

We know you have been in close contact with our customer service team but if any issues persist please do get back in contact as we would like to fully resolve this for you.

Thank you

Bewertet mit 5 von 5 Sternen

I’ve been using Pott Candles for some…

I’ve been using Pott Candles for some time now, and they have truly transformed my space. The handcrafted ceramic pots are not only aesthetically pleasing but also sustainable, as they are designed for easy refilling. The refill process takes around 2 minutes and is quite therapeutic, especially before the start of a busy week. 

The scents are exquisite and fill the room without being overpowering. Each candle burns evenly and lasts for an impressive duration. Knowing that I can simply refill the pot with a new scent makes this both an eco-friendly and cost-effective choice. I highly recommend Pott Candles to anyone seeking quality, sustainability, and elegance in their home fragrance options.

19. März 2025
Bewertung ohne vorherige Einladung
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Antwort von Pott Candles

Thank you so much for such a lovely review, Mike. We are delighted that you are enjoying our products - thank you for being such a great customer. Team Pott

Bewertet mit 5 von 5 Sternen

Order on the Monday arrived on the…

Order on the Monday arrived on the Wednesday of the same week can't beat the services also the product smells fantastic

10. März 2025
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Antwort von Pott Candles

Thank you so much for such a lovely review, David. We are delighted that you are enjoying our products - thank you for being such a great customer. Team Pott

Bewertet mit 5 von 5 Sternen

I've been lusting after Pott Candles…

I've been lusting after Pott Candles for a while, having seen and followed the brand on Insta for a while!
I bit the bullet when I saw the starter offer and decided to take the plunge. My 1st choice wasn't available so I ordered an alternative- the Forest Green Pott and Match Pott set, this arrived in reasonable time, was extremely well packaged. They were unpacked and set up within minutes and the Wood scent is amazing.

25. Februar 2025
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Antwort von Pott Candles

Thank you so much for such a lovely review, Vicky. We are delighted that you are enjoying our products - thank you for being such a great customer. Team Pott

Bewertet mit 3 von 5 Sternen

Beautiful vessel

Beautiful vessel, but the candle badly tunnelled.

18. März 2025
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Antwort von Pott Candles

Hi Nicola,

Thank you for your order and we are very sorry you have had issues with the candle - we don't want our candles to have any issues so thank you for bringing this to our attention.

Our customer service team will reach out to you shortly to rectify this for you as soon as possible. Please feel free to ask them any questions you may have.

Best wishes

Team Pott

Bewertet mit 5 von 5 Sternen

Decompress and relax time

Quick delivery after ordering meant I was restocked with lovely scented candles to help me unwind at the weekend!

11. März 2025
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Antwort von Pott Candles

Thank you so much for such a lovely review, Sandra. We are delighted that you are enjoying our products - thank you for being such a great customer. Team Pott

Bewertet mit 5 von 5 Sternen

Fantastic candles and customer service

I cannot rate this company highly enough.

I have lingered as a potential customer for a while now and as someone who is obsessed with scents and candles, I have owned my fair share of expensive candles. Which often end up as a decorative item as they are too pricey to burn so freely.

I finally caved when Pott had their Christmas mystery box for sale and my goodness I was hooked. The scents are so strong yet subtle. They are delicate but powerful. They smell luxurious and yet won’t completely break your bank.

I originally bought as a gift for a friend but immediately decided to treat myself to a subscription. I made a mistake with part of my order and messaged customer service who were incredibly helpful which just makes me like this company more!

I have had multiple people make comments about the scent when they come over and the candle is lit. Which now with the subscription feels like my own little monthly present!
The pots themselves are cute too.

I cannot rate these highly enough and also think they’re really great value!

13. Februar 2025
Bewertung ohne vorherige Einladung
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Antwort von Pott Candles

Thank you so much for such a lovely review. We are delighted that you are enjoying our products - thank you for being such a great customer. Team Pott

Bewertet mit 5 von 5 Sternen

Great quality products

Great quality products. Lovely designs and so well made.

Order arrived very quickly and was extremely well packaged in recyclable and reusable materials.

Very impressed!

10. März 2025
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Antwort von Pott Candles

Thank you so much for such a lovely review, Alison. We are delighted that you are enjoying our products - thank you for being such a great customer. Team Pott

Bewertet mit 5 von 5 Sternen

Great customer service!

I ordered the limited edition Wood and Oud candle refills just 2 hours after they went live on the website as a gift for my partner, who introduced me to Pott and loves how sustainable Pott are. However, the Oud refill did not arrive and after enquiring, I was informed that it had unfortunately ran out of stock. I was really disappointed as I missed out on the limited edition candles which I wouldn't be able to order again despite ordering so soon after they went live, and was offered the choice of a replacement from the regular candle scents which I did. About a week later, an unexpected delivery arrived and inside was an Oud refill! It was such a surprise and I was so thankful - as it was the scent I was most excited about. It was really nice that they remembered my request and thought to send it, even though they didn't have to!

I have since lit my Fig candle refill and it smells gorgeous, the scent fills the downstairs and it's not too overpowering - love it!

I have also used the Candle Care Kit which is great - simple and fit for use.

Thank you for such great customer service! I will definitely be returning again :)

7. März 2025
Bewertung ohne vorherige Einladung
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Antwort von Pott Candles

Thank you so much for such a lovely review. We are delighted that you are enjoying our products - thank you for being such a great customer. Team Pott

Bewertet mit 5 von 5 Sternen

Outstanding Customer Service and Divine scents!

Amazing gifts for my fabulous sisters. They were so heavenly with their little matching match potts(!) that I have also ordered for myself as well because I couldn't bear to gift to others what I actually wanted myself too. Fig and Orangerie are my absolute favourites and the Noel scent at Christmas made my festive season. I will be a repeat customer again and again!

6. März 2025
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Antwort von Pott Candles

Thanks so much for your kind words. We are so glad you love the Fig and Orangery scents! Team Pott

Bewertet mit 5 von 5 Sternen

I buy these as gifts all the time

i buy these as gifts all the time! Easy, beautiful and my friend’s have all said how much they love them! I love how I can just purchase with a click of a button and it’s sent directly to my friend’s home as a gift.

19. Februar 2025
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Antwort von Pott Candles

Thank you so much Sally - really happy to hear you are enjoying your products and you have had a good experience with us. Team Pott

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