Airsoft Station Bewertungen 119

I ordered a unit that went to “backordered” status after I placed my order. The ETA was still within the timeline I was working with so I didn’t sweat it. As time went on, the ETA date kept getting pushed back. Now I was worried. I reached out to customer service and worked with John S. He was very understanding. I mentioned I would even accept a second choice item if he could get it shipped out on time. Well, he did even better than that. He got me the unit I ordered the day before I needed it. Thank you so much John for your hard work!!!

John S. is a fantastic member of our online support team. He is always quick to respond and incredibly helpful. His knowledge and expertise make him a valuable asset, and he consistently provides clear and effective solutions. Highly recommend!

Communication was fast and friendly. If there is problem with my order upon receipt I will update this review. Although with the quality of Communication thus far I don't anticipate any problems.

Prompt, responsive customer service. Thanks, John!

The customer support for a new time customer was awesome. They helped me through and but of mess up with my order and the site had a good layout.

Quick to respond and very helpful. Thank you very much!

very quick response and they were able to cancel my order since i ordered it incorrectly. no questions asked just helped me out a lot!

**5-Star Review for John S.**

I recently had the pleasure of working with John S. for my airsoft purchase, and I couldn’t be more impressed! From the start, John was knowledgeable, patient, and incredibly helpful. He took the time to understand exactly what I needed, answered all my questions with great expertise, and provided recommendations that fit my budget and play style perfectly. His customer service was top-notch, making the entire buying process smooth and stress-free. If you're looking for someone who genuinely cares about getting you the best gear, John S. is your go-to. Highly recommend!

Prompt response and provided the information need it. I am looking forward to visit your store in person. Thank you.

I received a response to my question very quickly. I will be buying from Airsoft Station again.

This company has excellent, responsive customer service. When I had a concern about my order, Shin took time to explain the matter but also listen to and address my concerns. I leave this process a very satisfied customer. It is refreshing to deal with real customer service instead of automated chatbots.

John was a great help in the situation I had and everything went as smoothly as they could be. Thank you very much

They are very helpful, kind, and straight forward. And the products are always great I can trust them 100%

Great customer service

i was confused at first but they handled everything

Very quick service and very concise communication.

This is my first time ordering from this website and I find it concise in what it asks. I had quite a few questions but most of them were already answered in the faq. Even when there was a hiccup in my order, the customer service was friendly and helpful. The responses were quite fast usually only being within a day or so. Overall very good website with easy ordering.

The parts where the recoil pad connects to the gun are broken off. Not only that, the gas reservoir was already in the gun and was full of gas when I took it out.

The side arm pistol broke the same day it was delivered.
I purchased the extended warranty and the response I received about how to file for a claim for replacement as well as when to file was confusing and seemed contradictory.
Please contact me asap to help me process a replacement pistol as this is for my 12yo son who was very upset and keeps asking me about the status. 518-817-0791
Thank you

Let me explain my situation, we are a business, we get orders constantly throughout the week. From mon - sun with no issue, custom ordered an item for a customer contingent on the fact it arrive before sunday. This item was ordered Wednesday. They allow one entire business day for processing, which for some reason means 2 days, as i ordered it wednesday morning and it didnt ship until thursday night. I finally got tracking after speaking to customer support and guess what? Expected delivery monday, i reached out to support to ask why our extra charge of $50 USD was 4 day shipping, not 2. their response? "We Exclude Weekends In Shipping" So there was literally no point in spending an extra 50 dollars. When asked why he posted their shipping policy which is hidden at the bottom of their main page, which states on ONE line that they exclude weekends. Mind you this was NOT presented AT ALL at checkout, checkout simply says 1 -2 day shipping with no information on policy, will be looking elsewhere as it will not arrive in time for the customer and we have a glorified paper weight for $300, thanks airsoftstation.